Evelyn Y. Casco
Los Angeles,CA
Summary
Empathetic, practical mental health worker with an interest in seeking to continue career in an environment with growth opportunities where I can provide administrative insights to improve business operations.
Overview
21
21
years of professional experience
Work History
Front Desk Receptionist
Violence Intervention Program
12.2013 - Current
- Main responsibilities include greeting and directing all clients and visitors
- Answering and transferring all calls
- Sending and receiving emails on a daily basis and in a timely manner
- Making copies and completing daily tasks assigned
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
Sales/Cashier/Production
Goodwill Industries
01.2012 - 08.2013
- Was originally hired on as a cashier; I maintained the register area and the sales floor
- 6 months in I was transferred down to the production area where I am now responsible for receiving, sorting and pricing all merchandise that enters the store
Sales Associate (Seasonal)
Elite Tuxedo
03.2009 - 06.2009
- Main responsibilities included greeting customers, showing them selection of tuxedo styles for rent and retail the store carries, as well as accessories
- Had to measure and fit customers with suits and tuxedos and alter garments if necessary
Sales/Demo Rep (Temp Job)
Natural Balance Food Inc.
08.2008 - 02.2009
- Assigned to six Petco's stores in the LA area to push and promote this premium brand of dog and cat foods
- Handed out coupons and free samples of the food as well as answer customer questions and concerns about the product
Team Lead
PETCO Pet Supplies Inc.
01.2006 - 12.2007
- Management position
- Responsibilities included opening and or closing of the store, daily paperwork and register counts
- Managing staff and delegating responsibilities with store maintenance, animal care and customer service
- Training new hires on register and sales floor and teaching the proper ways of handling the animals in the store
- Responsible of store staff schedules and payroll in absence of the Assistant store managers and or the General Manager
Third Key Sales Associate
Claire's Boutique
07.2005 - 12.2005
- Management type position
- Responsibilities included opening and closing the store, daily paperwork, runs to the bank, sales floor customer service and ear piercing
Cashier Sales Associates
PETCO Pet Supplies Inc.
01.2004 - 06.2005
- Main duties included greeting and assisting hundreds of customers on a daily basis, handling of animals while helping customers on the sales floor and registers
Education
Bachelors of Science - Criminal Justice
Westwood College of Technology
Los Angeles, CA01.2011
High School Diploma -
USC MaST High School
Los Angeles, CA01.2001
Skills
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- Scheduling appointments
- Office Organization
- Oral and writing communication
- File Organization
- Filing
- Sensitive information handling
- Administrative Support
- Initiative-taking
- Office Administration
- Confidentiality handling
- Skilled in Microsoft Word, Excel, Carelogic, EmHUB
- Multi-Line Telephone Systems
Timeline
Front Desk Receptionist
Violence Intervention Program
12.2013 - Current
Sales/Cashier/Production
Goodwill Industries
01.2012 - 08.2013
Sales Associate (Seasonal)
Elite Tuxedo
03.2009 - 06.2009
Sales/Demo Rep (Temp Job)
Natural Balance Food Inc.
08.2008 - 02.2009
Team Lead
PETCO Pet Supplies Inc.
01.2006 - 12.2007
Third Key Sales Associate
Claire's Boutique
07.2005 - 12.2005
Cashier Sales Associates
PETCO Pet Supplies Inc.
01.2004 - 06.2005
High School Diploma -
USC MaST High School
Bachelors of Science - Criminal Justice
Westwood College of Technology
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