Hi, I’m
Daniel Oung
Dracut,MA
Summary
Accomplished IT Manager with a strong focus on cybersecurity, data protection, and strategic IT solutions. Over 9 years of experience in implementing and managing comprehensive IT systems, demonstrating the ability to translate complex technical challenges into actionable policies. Expertise lies in optimizing network access, enhancing infrastructure performance, and ensuring cost-effectiveness. Known for commitment to excellence in IT operations and robust security practices. Tech-savvy innovator with hands-on experience in emerging technologies, passionate about continuous improvement. Excels in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Thrives in fast-paced environments and drives technological advancements to meet the demands of the ever-changing IT landscape.
Overview
11
years of professional experience
1
Certificate
Work History
Landry/French Construction Company
IT Manager
08.2022 - 01.2025
Job overview
- Designed, developed, and implemented IT systems, policies, and procedures
- Setup DUO (MFA)
- Ensured data security, network access, and backup systems
- Aligned IT operations with user needs and organizational policies
- Identified and implemented strategic solutions for problematic areas
- Managed annual budget and ensured cost-effectiveness
- Updated and implemented IT policy and best practice guides
- Managed IT operations, including hardware, software, infrastructure maintenance, performance monitoring, security, patching, and upgrades
- Tracked project progress, managed resources, and reported on project status to CEO,CFO
- Supported software including Procore, M365, Azure, Cisco Meraki, Proofpoint, Midora, TeamViewer, Bluebeam, Primavera P6, and Crestron AV,Sentiel One
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Manage help desk team/network team
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Interacted and negotiated with vendors, outsources and contractors to secure products and services.(MSP)
- Implemented and maintained technology and software budget.
Unity College
Network Administrator
06.2022 - 08.2022
Job overview
- Setup 40 classrooms wireless AP,Switches,
- Cisco Merkai transition from Aubrua
- Managed IT concepts, best practices, policies, and procedures
- Designed, implemented, and managed Windows Active Directory domains, network services, and enterprise server hardware
- Ensured interoperability between , Mac OS, and Windows systems
- Analyzed, communicated, and implemented solutions for complex system problems
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- 3 month contract only
Sappi
VMware Administrator
01.2022 - 06.2022
Job overview
- Led projects in designing and reviewing new systems and applications
- Coordinated key process improvements for server and client environments
- Implemented policies and technologies to ensure server and client security
- Conducted hardware, software, and protocol research
- Installed and configured servers, clients, and applications
- Managed Microsoft infrastructure and provided training materials and documentation
- Guided junior team members
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- (6 month contract only)
US LBM
IT Technical Project Support I
01.2021 - 01.2022
Job overview
- Developed an understanding of customer technology use
- Supported troubleshooting of computer systems, hardware, and software
- Assisted with ERP implementation and PC deployments
- Managed 10 team members
- Tested new software and hardware prior to deployment.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Assisted in development of system security protocols.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Went on-site and manage laptop deployment,Severs,Network
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
Live Nation Entertainment
Information Technology Help Desk
03.2018 - 07.2020
Job overview
- Directed the customer desk team and managed work processes
- Provided frontline desk assistance and implemented problem management routes
- Organized training for help desk team members
- Maintained records of help desk activities
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Assisted in development of system security protocols.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Offered assistance in implementing and developing training programs.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
Topgolf
Information Technology Technical Analyst
06.2014 - 03.2019
Job overview
- Assisted with departmental projects and initiatives
- Performed network and PC installation and troubleshooting
- Managed relationships with external consultants and vendors
- Supported remote monitoring of client equipment and conducted network troubleshooting
IBM
IT Support Specialist
06.2014 - 01.2017
Job overview
- Managed and resolved incoming calls, emails, and tickets
- Installed software releases and system upgrades
- Performed system backups and recovery
- Provided 1st and 2nd level support for IT-related problems
- Assisted with infrastructure assessments and developed IT procedures
Education
Coursera
Online course from Information Security
08.2023
University of Houston - Clear Lake
Master of Computer Applications (MCA) from Computer Science
06.2018
San Jacinto CollegePasadena, TX
Bachelor's degree from Computer Science, Information Technology
06.2016
San Jacinto CollegePasadena, TX
A.A.S. from Information Technology
06.2015
Skills
- macOS
- Azure
- Procore
- SAN/NAS storage arrays
- Server virtualization (Hyper-V)
- Cisco Merak
- Microsoft Office
- SolarWinds
- M365
- Primavera P6
- Linux
- Midori
- TeamViewer
- Customer Service
- Microsoft Excel
- Crestron AV
- CRM
- Service Now
- Bluebeam
- Proofpoint
- Documentation and reporting
- Risk mitigation planning
- Technical support scheduling
- Information Confidentiality
- IT service management
- Technical onboarding design
- Team collaboration
- Disaster recovery
- Information security
- Technical troubleshooting
- Documentation management
- IT resource use
- IT risk management
- Software development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 10 in the development of DUO ROllOut.
- Mange orangiztion from 20% security level to 90% using Microsoft Identity
- Deploy Microsoft Intune over 1000 devices
Certification
- MCTS
- MCP
Languages
Cambodian
Native or Bilingual
English
Native or Bilingual
Timeline
IT Manager
Landry/French Construction Company
08.2022 - 01.2025
Network Administrator
Unity College
06.2022 - 08.2022
VMware Administrator
Sappi
01.2022 - 06.2022
IT Technical Project Support I
US LBM
01.2021 - 01.2022
Information Technology Help Desk
Live Nation Entertainment
03.2018 - 07.2020
Information Technology Technical Analyst
Topgolf
06.2014 - 03.2019
IT Support Specialist
IBM
06.2014 - 01.2017
University of Houston - Clear Lake
Master of Computer Applications (MCA) from Computer Science
San Jacinto College
Bachelor's degree from Computer Science, Information Technology
San Jacinto College
A.A.S. from Information Technology
Coursera
Online course from Information Security
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
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