DANIEL PARRA
Fontana,CA
Summary
Creates dynamic and positive workplace culture to align with organizational mission and values. Successful at working high in volume environments using educational knowledge and expertise to achieve results. Ready to develop new skills and grow knowledge by gaining practical experience. Sympathetic worker gifted with exceptional active listening, coordination and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Red Line Insurance
Colton, CA
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Behavioral Technician
Pro Care Therapy
San Bernardino, CA
02.2023 - Current
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
Behavioral Technician
Maxim Health Care
San Bernardino, CA
11.2021 - 02.2023
- Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
- Observed clients by listening to concerns and recording observations, reporting mental health issues or unusual behavior to appropriate professionals.
- Devised problem-solving methods such counseling, psychotherapy and homework assignments to improve clients' quality of life.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Federal Youth Care Worker
Cherokee Federal, Insight Global
Pomona, CA
05.2021 - 10.2021
- Ensured supervision and and accountability for children ages five through seventeen
- Aided with crisis Intervention by redirecting negative behaviors and offering peer counseling
- Completed clear and concise documentation of youth behavior and actions.
- Supported individuals dealing with mental health and emotional issues.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
Warehouse Associate
Black And Decker
Fontana, CA
02.2020 - 05.2021
- Perform system analysis, data analysis or programming, using a variety of computer languages and procedures
- Prepare functional or technical documentation for data warehouses.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
Forklift Operator
Maxxis Tire International
Rancho Cucamonga, CA
02.2020 - 05.2021
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Team Lead
Raising Cane's Restaurants
Fontana, CA
01.2019 - 02.2020
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
Education
Marketing
Mount San Antonio
Walnut, CA. -
SAN BERNARDINO VALLEY COLLEGE
San Bernardino, CAHigh School Diploma -
Bloomington High School
Bloomington, CA05.2018
Skills
- Customer service
- Critical thinking
- Data entry
- Computer proficiency
- Bilingual
- Patience
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Red Line Insurance
05.2023 - Current
Behavioral Technician
Pro Care Therapy
02.2023 - Current
Behavioral Technician
Maxim Health Care
11.2021 - 02.2023
Federal Youth Care Worker
Cherokee Federal, Insight Global
05.2021 - 10.2021
Warehouse Associate
Black And Decker
02.2020 - 05.2021
Forklift Operator
Maxxis Tire International
02.2020 - 05.2021
Team Lead
Raising Cane's Restaurants
01.2019 - 02.2020
. -
SAN BERNARDINO VALLEY COLLEGE
High School Diploma -
Bloomington High School
Marketing
Mount San Antonio