Danie Humberto Pena Lopez
Las Vegas,NV
Summary
Proven server at Matteo's Ristorante Italiano, adept in enhancing customer satisfaction through exceptional service and maintaining pristine dining environments. Skilled in multitasking and efficient organization, I significantly contributed to seamless dining experiences. Expert in food safety and allergy awareness, my approach has consistently elevated guest satisfaction and operational excellence. Motivated Food server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
12
12
years of professional experience
Work History
Food Waiter
Buddy V's Ristorante
02.2018 - Current
- Enhanced customer satisfaction by providing timely and efficient food and beverage service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
Server
Matteo's Ristorante Italiano
12.2019 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system MICROS to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Spago Beaver Creek, CO
10.2016 - 04.2017
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
Food Expeditor
LUPO By Wolfgang Puck
02.2012 - 10.2016
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Supported overall restaurant success by stepping in to assist other team members during peak service hours.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Confirmed proper placement of products and side items while implementing special instructions.
- Contributed to a positive work environment, collaborating effectively with team members across different roles.
Education
High School Diploma -
Instituto Arangure
Tijuana, B.C.Skills
- Strong multitasking
- Customer service focus
- Cleanliness
- Professional Appearance
- Food safety understanding
- Allergy awareness
- Order Accuracy
- Efficient organization
- Wine pairing knowledge
- Salesmanship
- Fine Dining
- Tableside Service
- Sales Techniques
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Server
Matteo's Ristorante Italiano
12.2019 - 12.2023
Food Waiter
Buddy V's Ristorante
02.2018 - Current
Server
Spago Beaver Creek, CO
10.2016 - 04.2017
Food Expeditor
LUPO By Wolfgang Puck
02.2012 - 10.2016
High School Diploma -
Instituto Arangure
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