Daniel Perry
Colorado Springs,CO
Summary
Dynamic operations leader with a proven track record at ResultCX, driving operational efficiency and revenue optimization. Expert in performance analytics and team leadership, I have successfully enhanced client satisfaction and achieved significant growth in challenging environments. Committed to fostering a high-performance culture through strategic budgeting and data-driven decision-making.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Operations
ResultCX
07.2021 - Current
- Spearheaded remote operations initiatives, realizing significant improvements in operational efficiency.
- Implemented strategies to enhance revenue and optimize payroll margins for increased profitability.
- Led team of managers, driving operational excellence and fostering continuous improvement.
- Analyze performance metrics to identify improvement areas, enhancing customer satisfaction.
- Cultivated data-driven culture to increase accountability and support team performance growth.
Site Director
Ibex
Greater Pittsburgh Area
11.2017 - 07.2021
- Led 800+ seat call center, enhancing client satisfaction and efficiency across diverse portfolios (telecom, sales, technical support functions).
- Pioneered cross-functional synergy that enhanced client satisfaction while maintaining a high-performance culture in a dynamic environment.
- Optimized financial performance through strategic budget management, ensuring stability during challenging periods and sustaining growth.
- Implemented strategic initiatives, ensuring strong performance through pre- and post-pandemic periods.
- Implemented data-driven strategies to enhance efficiency and productivity across client portfolios.
- Collaborated with IT, HR, recruiting, and facilities to establish a high-performance culture.
Site Manager
Conduent
El Paso, Texas
10.2008 - 11.2017
- Expanded client base from 120 to over 1200 seats, enhancing sales and retention capabilities.
- Supervised 1200+ retention, sales, and technical representatives to drive performance excellence.
- Achieved measurable improvements in team performance and client satisfaction.
- Led and developed management courses enhancing sustained positive performance.
Education
Associate degree -
El Paso Community College
El Paso07.2019
Skills
- Operational efficiency
- Revenue optimization
- Performance analytics
- Team leadership
- Strategic budgeting
- Client relationship management
Certification
How to Communicate with Diplomacy, Tact, and Credibility, American Management Association, 01/01/19, 06/01/19
Additional Information - Notes
US Navy Veteran
Timeline
Director of Operations
ResultCX
07.2021 - Current
Site Director
Ibex
11.2017 - 07.2021
Site Manager
Conduent
10.2008 - 11.2017
Associate degree -
El Paso Community College