Daniel Peterson
Underwood,IA
Overview
7
7
years of professional experience
Work History
Fraud Prevention Representative
First National Bank Omaha
06.2023 - Current
- Reviewed customer accounts for suspicious activity and identified fraudulent transactions
- Verified customer information against existing records to detect discrepancies or inconsistencies
- Conducted research on trends in online fraud prevention techniques
- Responded quickly to customer inquiries regarding suspected fraud incidents
- Provided technical support to other departments in resolving complex issues related to fraud prevention efforts
- Utilized specialized tools such as data mining software programs for the purpose of detecting potentially fraudulent transactions
- Provided guidance on how best to protect customers from becoming victims of fraud or identity theft.
DATA CENTER TECHNICIAN
Modis, Google
05.2022 - 01.2023
- Repaired several thousand servers by swapping defective hardware components including but not limited to motherboards, CPU's, memory, media, bios chips, video cards, network cards, accelerators, main boards, expansion cards, sensors and cables
- Performed repairs while maintaining a high degree of attention to detail resulting in consistent and accurate outcomes
- Demonstrated ability to learn new skills by seeking, training on and repairing progressively higher level platforms without supervision
- Communicated with team members, proactively seeking other areas to contribute after completing assigned tasks
- Actively maintained multiple communications channels with peers, leads, managers and clients including but not limited to email, chat, video conference, trouble ticketing software, bug software and face to face interaction
- Identified and escalated issues to leads as appropriate
- Through constant progression increasing both quality and count reaching 160 actions in a single day roughly 2 times the average.
MATERIAL HANDLER
GXO formerly XPO Logistics
08.2020 - 04.2022
- Attached identifying tags or labels to materials, improving efficiency and eliminating errors
- Organized, moved and stowed large loads using forklifts, cranes and powered lift trucks
- Anticipated, communicated and resolved issues affecting warehouse optimization
- Located materials and supplies, picked and verified production orders
- Stacked, packed and wrapped palletized materials, facilitating safe transport
- Weighed or counted items for distribution, ensuring accuracy
- Identified process improvement opportunities and proposed solutions to management
- Checked incoming deliveries, confirming orders met quality and accuracy standards
- Monitored flow of materials and parts to meet schedule commitments
- Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles and containers by hand and using trucks and equipment.
INBOUND/OUTBOUND WAREHOUSE ASSOCIATE
Omaha Standard
08.2019 - 01.2020
- Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles and containers by hand and using trucks, tractors and equipment
- Attached slings, hooks and other devices to lift cargo and guide loads
- Adjusted controls to guide, position, and move cranes, booms and cameras.
CUSTOMER SERVICE/CASHIER
Bass Pro Shops
11.2016 - 02.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their concerns
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Sell credit cards and other items to customers
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as sweeping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Offer customers carry-out service at the completion of transactions.
Education
ASSOCIATES - AUTOMOTIVE MAINTENANCE TECHNOLOGY
Iowa Western
Skills
- Excellent verbal/written communication skills
- Analytical Thinker
- Reliable and Punctual
- Team-player who can also work independently
- Problem Solver
- Time Management
- Customer/Client Relations
- Server and Desktop Hardware
- Desktop customization/building
- Problem/Incident Mgt tools
- Facilities ticketing tools
- Google Suite
- Microsoft Office Suite
- Verbal and Written Communication
- Trained in [Software]
- Effective Communication
- Dispute Resolution
- Customer Accounts Management
- Fraud Prevention and Detection
- Credit Card Fraud
Accomplishments
- Forklift/Scissor lift
- Currently working on: Linux
Timeline
Fraud Prevention Representative
First National Bank Omaha
06.2023 - Current
DATA CENTER TECHNICIAN
Modis, Google
05.2022 - 01.2023
MATERIAL HANDLER
GXO formerly XPO Logistics
08.2020 - 04.2022
INBOUND/OUTBOUND WAREHOUSE ASSOCIATE
Omaha Standard
08.2019 - 01.2020
CUSTOMER SERVICE/CASHIER
Bass Pro Shops
11.2016 - 02.2018
ASSOCIATES - AUTOMOTIVE MAINTENANCE TECHNOLOGY
Iowa Western