Summary
Overview
Work History
Education
Skills
Value Offered
Certification
Timeline
Generic
Daniel Pinkerton

Daniel Pinkerton

Omaha,NE

Summary

Top-performer in IT Program and Database Management with 20 years of progressive experience delivering solutions focused customer care with an extensive knowledge of computer languages. Consistent results as an effective problem solver and perceptive leader with competent ability to optimize a diversity of systemic operations. Confident assurance of building productive relationships with a focused communication of clear and concise goals. Track record of initiating complex analysis with proven aptitude to learn quickly in an unsupervised environment.

Overview

17
17
years of professional experience
1
1
Certification

Work History

PZ Artwork Graphic Artist

Oriental Trading Company, Inc.
01.2019 - 03.2021
  • Created outlines for images for the print shop to print and cut out using Adobe Illustrator.
  • Improved the communication method with customers regarding various issues that were found with images or files.
  • Effectively improved the method that the orders were displayed with an Excel spreadsheet which queried an Oracle database.
  • Effectively improved the method that files were transferred to and from an outside company to create and return outlines on images.
  • Consistently improved processes used previously for the visualization of data and exchanging of files.
  • Used Adobe Illustrator and Adobe Photoshop to create images and layouts.

AppleCare IOS Representative

Conduent Inc.
08.2014 - 12.2018
  • Company Overview: A support for customers of Apple, Inc., assisting with phone sales, order details, and AppleCare issues.
  • Hired as order support agent, receiving up to 170 calls per day in a home-based environment.
  • Processed all orders placed online or over the phone, discussing order status and issues with payment or delivery.
  • Promoted to highly demanding position of Subject Matter Expert, supporting Customer Service Representatives in an office environment.
  • Handled up to 200 chat inquiries per day and up to 10 chats at once.
  • Moved to AppleCare for iOS after SME position was eliminated.
  • Received up to 25 calls per day from customers with phone, watch, and tablet issues.
  • Delivered widespread troubleshooting solutions ranging from simple settings changes to reinstallation of operating systems.
  • Promoted within the company multiple times in just four years.
  • Edited and maintained Excel spreadsheet to enter data from each chat in an organized and expedient manner.
  • A support for customers of Apple, Inc., assisting with phone sales, order details, and AppleCare issues.

Saw Department Associate

Exiss/Sooner Trailer
04.2014 - 07.2014
  • Supported all other departments by quickly and accurately measuring and cutting parts for trailers.
  • Reduced overall material waste by calculating which measured pieces would use the full aluminum rod rather than just cutting each measured piece in order.

Kitchen Staff

Sodexo, Inc.
09.2013 - 04.2014
  • Provided full scope assistance including meal preparation, cashier and drawer count duties, and supervisory obligations.
  • Consistently serviced the main lunch line of up to 400 students.

Temporary Customer Service Representative

Payflex Systems USA
02.2013 - 07.2013
  • Initially serviced customers with FSA Accounts, fielding support calls in excess of 40 accounts per day with reimbursement and claims issues.
  • Promoted to COBRA accounts after just three months on the job.
  • Processed payments and provided solutions for customer account concerns.

Depot Maintenance Technician

Gordmans, Inc.
01.2010 - 12.2010
  • Secured only IT position available after elimination previous role.
  • Honed DOS programming skills.
  • Maintained previous duties in addition to installation of new apps/programs, Windows Operating Systems, computer tower/laptop repair, and register equipment repair.

Associate Programmer/Analyst

Gordmans, Inc.
01.2005 - 12.2009
  • Promoted to assist in completion of Distribution Center Management System.
  • Installed operating systems and apps onto handheld scanners.
  • Yielded an invaluable knowledge of Distribution Center which aided in project completion.
  • Completed the Ticket Printing system for DCMS and created three Standard Operating Procedure Manuals.
  • Obtained certifications for SQL, Microsoft Excel, and Microsoft Access.
  • Programmed in SQL, JCL, and DOS.
  • Integrated the PTL, PARIS, and NOMAD systems into DCMS.

Technical IT Specialist

Gordmans, Inc.
01.2004 - 12.2005
  • Relocated to Corporate Offices with responsibility for maintaining the customer database, creating mail lists for advertisements, and creating new databases including a Gift Card creation and maintenance database.
  • Learned the HTML, XHTML, NOMAD, SQL, and JCL languages, as well as honed Microsoft Office skills.

Education

Associate of Applied Science - Information Technology

Metropolitan Community College
Omaha, NE
01-2027

Skills

  • Organized Critical Thinking
  • Attentive Project Management
  • Motivated Team Building
  • Fast Paced Adaptable Leadership
  • Logical Problem Solving
  • Independent Task Analysis
  • Diverse Technical Aptitude
  • Results-Driven Collaboration
  • Programming Expertise
  • Strategic Business Acumen
  • Innovative Data Entry
  • Advanced Troubleshooting

Value Offered

  • Organized Critical Thinking
  • Attentive Project Management
  • Motivated Team Building
  • Fast Paced Adaptable Leadership
  • Logical Problem Solving
  • Independent Task Analysis
  • Diverse Technical Aptitude
  • Results-Driven Collaboration
  • Programming Expertise
  • Strategic Business Acumen
  • Innovative Data Entry
  • Advanced Troubleshooting

Certification

Certification of Maintaining Microsoft SQL Server

Certification of Microsoft Excel 2000/2002 Level 3

Certification of Microsoft Programming with VBA

Certification of Microsoft Access Level 2 & Level 3

Certification of Introduction to Crystal Reports

Certification of Introduction to Google Analytics

Certification of Advanced CSS3 and HTML5

Certification of Intermediate Java Programming

Certification of UI/UX Design

Certification of Introduction to Networking

Certification of Introduction to C++ Programming

Certification of Introduction to JavaScript

Certification of Intermediate Visual Basic Programming

Certification of Intermediate PHP and MySQL

Certification of Intermediate C# Programming

Certification of Introduction to Database Development

Certification of How to Get Started in Game Development

Certification of Creating Mobile Apps with HTML5

Certification of Introduction to XML

Certification of Introduction to Python 3 Programming

Certification of Introduction to Oracle

iOS 8-12, Microsoft Office 2000-2010, Microsoft Windows XP-10, Microsoft Visual Studio

Programming in NOMAD, JCL, HTML4, XHTML, CSS, SQL, C# and DOS

Hardware disassembly, reassembly, and upgrade

Timeline

PZ Artwork Graphic Artist

Oriental Trading Company, Inc.
01.2019 - 03.2021

AppleCare IOS Representative

Conduent Inc.
08.2014 - 12.2018

Saw Department Associate

Exiss/Sooner Trailer
04.2014 - 07.2014

Kitchen Staff

Sodexo, Inc.
09.2013 - 04.2014

Temporary Customer Service Representative

Payflex Systems USA
02.2013 - 07.2013

Depot Maintenance Technician

Gordmans, Inc.
01.2010 - 12.2010

Associate Programmer/Analyst

Gordmans, Inc.
01.2005 - 12.2009

Technical IT Specialist

Gordmans, Inc.
01.2004 - 12.2005

Associate of Applied Science - Information Technology

Metropolitan Community College

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Daniel Pinkerton