Summary
Overview
Work History
Education
Certification
Languages
Hobbies and Interests
Timeline

Daniel Pires De Oliveira

Summary

Motivated and personable professional with a highly marketable skill set and a successful 15 plus-year track record in providing excellent customer service and client relations. Possesses a natural talent for quickly and comfortably relating to others, both professionals and non-professionals, at all levels. Demonstrates a diplomatic and tactful approach to handling sensitive and confidential information. Detail-oriented individual with exceptional communication and management skills. Thrives in fast-paced environments, effectively handling multiple tasks while maintaining efficiency, and always striving to optimize processes and support team objectives.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Interpreter Services Operations

CROSS CULTURAL COMMUNICATION SYSTEMS, INC.
07.2016 - 02.2025
  • Company Overview: CCCS, Inc. specializes in translation and interpreter services for the medical and legal fields.
  • Co-manage team of 7 staff members
  • Oversee interpreter services office through the direction of daily administrative operations and client communications to ensure interpreting needs and requests are met appropriately
  • Monitor progress of translation projects and reported issues to appropriate personnel
  • Participate in training sessions and educational programs to remain current and up-to-date with industry standards

Manager of Emergency Services

CROSS CULTURAL COMMUNICATION SYSTEMS, INC.
01.2009 - 01.2016
  • Investigated practical and theoretical issues facing emergency services and identified effective resolutions
  • Utilized comprehensive risk analysis to identify, assess and manage emergency management risks
  • Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation
  • Collaborated with stakeholders to prepare plans and procedures to respond to emergency scenarios
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively

Coordinator, Interpreter Services

CROSS CULTURAL COMMUNICATION SYSTEMS, INC.
07.2006 - 01.2009
  • Provided administrative support with a focus on data entry; generated reports and produced tracking documents
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager
  • Supported general office operations as needed

Education

Associate of Science - Human Services Practitioner

North Shore Community College, Danvers, MA
12-2025
  • Dean's List, 2023-Present
  • Phi Theta Kappa International Honor Society Inductee, 2023
  • Saltonstall Family Scholarship Recipient, 2023
  • Foundation Scholarship Recipient, 2023 and 2024


Certification - Community Health Worker

North Shore Community College, Danvers, MA
05-2025

Certification


  • Healthcare Interpreter Certification (CHI™) - Certification Commission for Healthcare Interpreters
  • Certified as an Adult Mental Health First Aider
  • Certified in Project Management, Coursera

Languages

Portuguese
Native or Bilingual
Spanish
Limited Working

Hobbies and Interests

  • Volunteer Work: Includes serving with Horizons for Homeless Children, Big Brothers of MA, Massachusetts Association for the Blind and Visually Impaired, and the Saugus United Parish Food Pantry
  • Running
  • Travel, cultural affairs and politics
  • Art, photography and music
  • Language Accessibility

Timeline

Interpreter Services Operations - CROSS CULTURAL COMMUNICATION SYSTEMS, INC.
07.2016 - 02.2025
Manager of Emergency Services - CROSS CULTURAL COMMUNICATION SYSTEMS, INC.
01.2009 - 01.2016
Coordinator, Interpreter Services - CROSS CULTURAL COMMUNICATION SYSTEMS, INC.
07.2006 - 01.2009
North Shore Community College - Associate of Science, Human Services Practitioner
North Shore Community College - Certification, Community Health Worker

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Daniel Pires De Oliveira