Summary
Overview
Work History
Education
Skills
Timeline

Daniel Pizarro

Kissimmee,FL

Summary

Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.

Overview

12
12
years of professional experience

Work History

HS Program Specialist

A.H.CA.
  • Informing recipients about which type of Medicaid/Medicare coverage they have
  • Submitting complaints against MMA, LTC, and Dental plans and reviewing status
  • Guiding with referrals to plans and other departments
  • Preparing a mailing list for HIPAA forms and PCPs in spreadsheet.

Employment Security Representative I

D.E.O
08.2016 - Current
  • Explain the reemployment assistance program at the request of callers
  • Process initial and reopen additional reemployment assistance claims.

Customer Service Representative

Walmart.com
10.2015 - 01.2016
  • Assisted customers in making online purchase orders
  • Viewed and verified accounts, prevented identity theft
  • Informing the customer of discounts and price matching online products.

Customer Service

Orange Lake Resorts
11.2011 - 05.2013
  • Reservation inquiries and bookings for Global Access members, owners and RCI members
  • Must meet quantitative thresholds that are used to determine proficiencies
  • General office duties including reporting and data entry.

Education

M.S.M, Human Resource Management -

University of Central FL, Orlando, FL
01.2023

B.S., Public Administration - undefined

Barry University, Orlando, FL
01.2008

A.A.S., Business Administration - undefined

Monroe College, Bronx, NY
01.2004

Skills

  • Fluent in English and Spanish
  • Knowledgeable in MS Windows XP and Vista
  • Intermediate in MS Word, Excel, and PowerPoint
  • Typing speed of 55 wpm
  • Performance Assessments
  • Group and Individual Instruction
  • Skill Development
  • Eligibility Determination

Timeline

Employment Security Representative I - D.E.O
08.2016 - Current
Customer Service Representative - Walmart.com
10.2015 - 01.2016
Customer Service - Orange Lake Resorts
11.2011 - 05.2013
HS Program Specialist - A.H.CA.
University of Central FL - M.S.M, Human Resource Management,
Barry University - B.S., Public Administration,
Monroe College - A.A.S., Business Administration,
Daniel Pizarro