SUREYRE ROSADO
Garfield,NJ
Summary
Patient-oriented Patient Access Representative with over 20 years experience in healthcare. Warm, outgoing personality with the ability to interact effectively and in a supportive manner. Ability to work well under pressure, accurately and efficiently. Able to handle multiple tasks simultaneously, meet strict deadlines and handle interruptions effectively. Professional and industrious Scheduling Coordinator bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.
Overview
20
20
years of professional experience
Work History
Physician Referral Program Specialist
Carepoint MSO
03.2022 - 10.2024
- Coordinated appointments for Outpatient services and Specialists for all patients referred through the Physician Referral Program.
- Scheduled transportation services for patients and hospital staff.
- Documented calls and appointments using Excel spreadsheets
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed time efficiently in order to complete all tasks within deadlines
Scheduling Specialist
CarePoint Pre-Access Call Center
11.2016 - 07.2020
- Scheduled patients for Outpatient services
- Managed over 75 calls daily
- Obtained necessary Referrals and Authorization
- Addressed and resolved patient complaints empathetically and professionally
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests
- Provided detailed information about available services and requirements
Patient Access Representative
Hoboken University Medical Center
05.2007 - 11.2016
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
- Facilitated communication between patients and various departments and staff.
Radiology/Cardiology Scheduling Associate
Hoboken University Medical Center
06.2004 - 05.2007
- Scheduled and Registered patients for Cardiology and Radiology testing
- Adeptly managed multi-line phone system and pleasantly greeted all patients
- Entered orders into EMR system efficiently
- Pre-certified Cardiology and Radiology procedures
- Translated for Spanish speaking patients
Education
Some College (No Degree) - Health Science
New Jersey City University
Jersey City, 07306, NJSkills
- Medical terminology knowledge
- Fluent in English and Spanish
- Authorizations and Referrals
- Excellent verbal communication
- Adept multi-tasker
- Resourceful and reliable worker
- Excellent telephone skills and etiquette
- Microsoft Office
Timeline
Physician Referral Program Specialist
Carepoint MSO
03.2022 - 10.2024
Scheduling Specialist
CarePoint Pre-Access Call Center
11.2016 - 07.2020
Patient Access Representative
Hoboken University Medical Center
05.2007 - 11.2016
Radiology/Cardiology Scheduling Associate
Hoboken University Medical Center
06.2004 - 05.2007
Some College (No Degree) - Health Science
New Jersey City University
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