I strive to do my best at any job I am employed at. I am quick and efficient and can be trained very quickly. I enjoy customer service and helping customers get correct information or helping them with any problems they may have.
Overview
18
18
years of professional experience
Work History
Processing Technician
ARUP Laboratories
Salt Lake City, UT
05.2022 - Current
Operated complex laboratory equipment to ensure accurate specimen processing
Executed quality control procedures to maintain compliance with regulatory standards
Streamlined workflow processes to enhance operational efficiency and reduce turnaround time
Processed consistently in the top 5% of processors in speed and accuracy.
Awarded employee of the month January 2023
Pharmacy staff
Select Health
Salt Lake City, UT
09.2012 - 03.2022
Answer phone calls from pharmacies, doctors offices and patients to troubleshoot issues.
Worked for all lines of businesses, commercial, federal, chip, Medicaid and medicare.
Worked as a team lead on the Medicare team for 3 years and helped with audit research and handled grievance reports.
On post for Government team chat to help troubleshoot escalated issues.
Handled supervisor calls for specialized escalated issues.
Pharmacy Technician
Medix Staffing/ CVS Caremark Medicare part D
02.2012 - 09.2012
Answer phone calls from pharmacies, Members/Patients and doctors offices.
Helped input information received from doctors, members and LTC pharmacies, over the phone, to start the process of a prior authorization.
Ran test claims to make sure prior authorizations ran correctly through the insurance company for the member and doctors office.
Received Faxes and input information to start the prior authorization process.
Trained new co-workers on all aspects of prior authorizations.
Shift Lead
Blockbuster Video
09.2011 - 02.2012
Closed and opened the store; Completed morning and night paperwork and filed it.
Made sure all money was accounted for at the beginning and end of the day; took daily store earning to the bank.
Had as many as 3 employees working under me at one time.
One of only 3 people with keys to the store.
Pharmacy Technician
Consolidated Medical Staffing/Dreammaker/ Veterans Hospital
Salt Lake City
10.2009 - 07.2011
Staffed at the Veterans Hospital in salt lake city;
Filled prescriptions, dispensed prescriptions;
Worked at the pharmacy window (customer service);
Answered phone calls and worked at the secretary desk occasionally;
Trained new students/employees on all aspects of the pharmacy;
Worked as a narcotic technician in the vault where all the controlled substances were stored;
Direct contact with the veterans to discuss any problems and work on solutions for them.
Shift Lead
Hollywood Video
01.2008 - 12.2008
Worked as a cashier/customer service representative.
Closed store and counted tills, Managed up to 4 employees at 1 time.
One of 3 people to have keys to the store (Other 2 were manager/assistant manager).
Trained new employees and new shift leads.
Education
High School Diploma -
NORTHRIDGE HIGH SCHOOL
Layton, Ut
01-2007
PTCB Certified - undefined
DATC
Kaysville, UT
01-2009
Skills
Work well with customers / customer service aspects of a business
Can learn new systems for different types of jobs quickly
Can take orders well, and also give orders if put in a position that needs me to
Friendly towards staff and customers
Can handle the physical aspects of most jobs
Very self motivated and can keep on task unsupervised
Timeline
Processing Technician
ARUP Laboratories
05.2022 - Current
Pharmacy staff
Select Health
09.2012 - 03.2022
Pharmacy Technician
Medix Staffing/ CVS Caremark Medicare part D
02.2012 - 09.2012
Shift Lead
Blockbuster Video
09.2011 - 02.2012
Pharmacy Technician
Consolidated Medical Staffing/Dreammaker/ Veterans Hospital