Daniel Poerschke
Yorba Linda,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Experiential Lead - Sales
TaylorMade Golf Company
Carlsbad, California
10.2024 - Current
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted testing of software and systems to ensure quality and reliability.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted club fittings and sales.
- Scheduled club fitting events with various accounts.
Demo Technician
TaylorMade Golf Company
Carlsbad, California
01.2023 - 09.2024
- Well trained and throughly knowledgeable about all Taylormade products.
- Proficient in using Trackman and GC Quad.
- Friendly and helpful with customers.
- Knowledge in club fitting and the game of golf.
- Provide excellent club fittings in a timely and proficient manner.
- Transport and storage of entire fitting matrix.
- Provide golf club specs to customers, and answer any and all questions they may have.
- Place custom golf club orders for customers.
Cart Barn Attendant
Anaheim Hills Golf Course
Anaheim, CA
08.2021 - 09.2024
- Greeted customers and answered questions regarding golf cart rental policies.
- Conducted pre-rental inspections of golf carts to ensure proper working order.
- Maintained cleanliness of all golf carts, including washing, vacuuming and polishing.
- Ensured that all safety rules were followed by guests during use of golf carts.
- Collected balls and baskets on driving range and loaded ball machines.
Cart Barn Attendant
Pelican Hill Resort
Newport Coast, CA
08.2015 - 03.2020
- Greeted guests and provided information regarding golf course amenities.
- Provided assistance with golf carts, clubs, and other equipment.
- Maintained an organized cart storage area.
- Ensured proper use of golf carts at all times by enforcing club rules.
- Performed light repairs on golf equipment as needed.
- Handled customer complaints in a professional manner.
- Collected balls and baskets on driving range and loaded ball machines.
- Reported cart damage and maintenance needs to golf shop professionals.
- Checked and emptied trash receptacles at entrance to golf shop.
- Helped customers by answering questions regarding purchases and rentals.
Banquet Server
Tustin Ranch Golf Club
Tustin, CA
02.2014 - 07.2015
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Carried trays of food items from kitchen to dining areas.
- Served beverages and appetizers to guests in an efficient manner.
- Replenished buffet lines with fresh foods as needed.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
Education
Bachelor of Arts - Communications
Southern New Hampshire University
Manchester, NH03-2026
Skills
- Customer Service
- Time Management
- Flexible Schedule
- Adaptability
- Attention to Detail
- Analytical Thinking
- Written Communication
- Preventive Maintenance
- Problem-solving aptitude
Timeline
Experiential Lead - Sales
TaylorMade Golf Company
10.2024 - Current
Demo Technician
TaylorMade Golf Company
01.2023 - 09.2024
Cart Barn Attendant
Anaheim Hills Golf Course
08.2021 - 09.2024
Cart Barn Attendant
Pelican Hill Resort
08.2015 - 03.2020
Banquet Server
Tustin Ranch Golf Club
02.2014 - 07.2015
Bachelor of Arts - Communications
Southern New Hampshire University