Daniel Potts
St Louis,MO
Summary
Accomplished Bar Manager with a proven track record at Three Kings Public House, enhancing customer satisfaction through exceptional service and expert cocktail crafting. Adept in team leadership and inventory management, I blend strong multitasking abilities with an outgoing personality to elevate guest experiences and foster loyalty. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Ballpark Village
09.2019 - Current
- Kept bar stocked with beer, liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Created strong relationships with repeat guests, engaging in conversation and memorizing drink orders to promote loyalty and family feeling environment.
- Made drink orders in a timely fashion to ensure the best guest experience.
- Mixed unique and interesting cocktails for guests.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean, well-stocked, and organized workspace, making sure it was pleasant for guests, co-workers, and up to health and safety regulations.
Assistant General Manager /Bar Manager
Three Kings Public House
11.2015 - 09.2019
- Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained, and disciplined employees to maximize performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Head Bartender
Three Kings Public House
05.2014 - 11.2015
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Resolved customer complaints promptly and professionally, preserving the resturant's reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Developed a strong rapport with guests, resulting in repeat business and increased loyalty.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
No Degree - Health And Fitness
Missouri Baptist University
St. Louis, MO05-2015
Associate of Science - Health And Fitness
Lewis And Clark Community College
Godfrey, IL05-2014
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player
- Outgoing Personality
- Safe serving knowledge
- Bar Equipment Familiarity
- Changing beer kegs
- Cleanliness and hygiene
- Customer service expertise
- Cash Register Operation
Certification
- ServSafe Alcohol - National Restaurant Association.
Timeline
Bartender
Ballpark Village
09.2019 - Current
Assistant General Manager /Bar Manager
Three Kings Public House
11.2015 - 09.2019
Head Bartender
Three Kings Public House
05.2014 - 11.2015
No Degree - Health And Fitness
Missouri Baptist University
Associate of Science - Health And Fitness
Lewis And Clark Community College
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