Daniel Prado
San Antonio
Summary
Skilled professional with relevant experience as Wireless Consultant. Strengths include deep understanding of wireless technology, ability to troubleshoot complex issues, and proficiency in providing exceptional customer service. Demonstrated track record of improving operational efficiency and driving customer satisfaction in previous roles. Possess strong technical skills coupled with the ability to explain complex concepts in user-friendly terms.
Overview
24
24
years of professional experience
1998
1998
years of post-secondary education
Work History
Wireless Consultant
Victra Wireless
San Antonio
10.2024 - Current
- Assisted customers with wireless product selections and service plans.
- Explained device features and functionalities to enhance user understanding.
- Provided troubleshooting support for wireless devices and services.
Caricature Artist/ Self Employed
CoolCat Caricatures, LLC
San Antonio
04.2017 - Current
- Created detailed caricatures for clients at events and parties.
- Engaged with customers to capture their likeness and personality.
- Collaborated with event coordinators to ensure timely service delivery.
- Developed promotional materials to showcase artistic style and attract new clients.
- Mentored junior artists in techniques and customer interaction skills.
- Assisted in organizing art displays and booth setups for community events.
- Maintained supplies and equipment for optimal performance during events.
- Maintained an organized workspace at all times during projects.
- Recognized potential opportunities for growth within the company.
- Reviewed customer feedback to improve service quality standards.
- Utilized various illustration software programs to create digital caricatures.
- Adhered to copyright laws when using third party images in drawings.
- Provided estimates for caricature services based on customer requests.
- Developed creative designs for customers to choose from.
- Assisted other team members with complex drawings if needed.
- Maintained accurate records of customer orders and payments received.
- Participated in weekly team meetings to discuss project progress updates.
- Incorporated customer suggestions into caricature designs as appropriate.
- Edited existing sketches or images as requested by customers.
- Researched current trends in the caricature industry to stay up-to-date on new techniques and technologies.
- Attended local art shows and events to promote business services.
Radiology Assistant
San Antonio Diagnostic Imaging
San Antonio
11.2001 - 04.2017
- Assisted radiologists with imaging procedures and patient positioning.
- Prepared examination rooms and ensured equipment was operational.
- Managed patient scheduling and communicated appointment details effectively.
- Maintained accurate patient records and imaging documentation.
- Coordinated with healthcare providers to streamline patient care workflows.
- Supported team members by training new staff on procedures and protocols.
- Transported patients from one department or facility to another as needed.
- Prepared and positioned patients for imaging exams according to established protocols.
- Greeted patients, verified personal information, and answered questions about procedures.
- Organized patient charts according to established standards.
- Operated a variety of equipment used for diagnostic imaging purposes.
- Provided technical support during complex medical image processing activities.
- Assisted physicians with biopsy and other invasive procedures as needed.
- Cleaned rooms between patient visits according to infection control guidelines.
- Processed requests from outside providers for copies of radiological images or reports.
- Reviewed images for accuracy prior to submitting them for interpretation by the physician.
- Scheduled appointments based on patient needs and availability of resources.
- Reviewed orders from referring physicians to determine appropriate examinations or treatments.
- Educated patients regarding preparation for radiology exams and post-procedure care instructions.
- Assisted radiologists in performing diagnostic imaging procedures, such as x-rays and CT scans.
- Fostered relationships with patients to minimize anxiety and distress and enhance cooperation.
- Prepared contrast material, radiopharmaceuticals and anesthetic or antispasmodic drugs under direction of radiologists.
- Transcribed audio recordings into written documents with high accuracy and attention to detail.
- Reviewed and edited transcripts for clarity, grammar, and punctuation consistency.
- Managed multiple transcription projects while adhering to strict deadlines and guidelines.
- Utilized transcription software to enhance efficiency and streamline workflow processes.
- Edited and proofread transcribed documents to ensure accuracy and completeness.
Education
Robert E Lee High School
San Antonio, TXSkills
- Wireless troubleshooting
- Device configuration
- Service plan analysis
- Customer support
- Time management
- Team collaboration
- Creative problem solving
- Effective communication
- Customer engagement
- Event coordination
- Mentorship training
Timeline
Wireless Consultant
Victra Wireless
10.2024 - Current
Caricature Artist/ Self Employed
CoolCat Caricatures, LLC
04.2017 - Current
Radiology Assistant
San Antonio Diagnostic Imaging
11.2001 - 04.2017
Robert E Lee High School