Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivy Binyon

Santa Fe Springs,CA

Summary

Currently pursuing an education in Biology and enrolled at Long Beach City College in Long Beach, CA. Have an extensive career history in customer service that has provided the ability to utilize interpersonal skills in various other fields. Ultimate goal is to complete degree in Marine Biology as well as obtain as much outside volunteer work as possible to enter the marine conservation field.

Overview

11
11
years of professional experience

Work History

Aquatic Interpreter

The Aquarium Of The Pacific
10.2023 - Current
  • Rotate between various exhibit locations providing guests with information as well as encouraging curiosity about sea life conservation.
  • Maintaining extreme promptness to each duty station so as to support consistent flow for education staff.
  • Give 15-minute presentations at various exhibits via microphone to promote and educate guests about multiple types of marine life and conservation efforts.
  • Attend meetings and presentations executed by other departments to further knowledge and understanding of conservation efforts and research being performed throughout aquarium.

Bartender

Red Robin
07.2020 - 10.2023
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Cultivated warm relationships with regular customers.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Accounting Assistant

Allied Bakery Equipment
07.2015 - 03.2020
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.

Guest Services

Target
12.2015 - 08.2018
  • Set and managed policies for concierge services and guest relations.
  • Trained junior team members in customer service strategies and property policies.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.

Office Administrator

Master Tech Heating And Air Conditioning
09.2013 - 09.2016
  • Answering phones and scheduling customer appointments.
  • Ordering parts and machinery as needed for technicians.
  • Submitting insurance claims on behalf of consumers experiencing issues with their appliances.

Education

Associate of Science - Biology Transfer To A CSU

Long Beach City College
Long Beach, CA
05.2025

Certified Completion - Medical Assisting

Santa Ana College
Santa Ana, CA
06.2021

High School Diploma -

Alta Loma High School
Alta Loma, CA
05.2012

Skills

  • Public speaking
  • Medical terminology knowledge
  • Time management
  • Complaint management
  • Guest engagement and assistance
  • Problem-solving skills

Timeline

Aquatic Interpreter

The Aquarium Of The Pacific
10.2023 - Current

Bartender

Red Robin
07.2020 - 10.2023

Guest Services

Target
12.2015 - 08.2018

Accounting Assistant

Allied Bakery Equipment
07.2015 - 03.2020

Office Administrator

Master Tech Heating And Air Conditioning
09.2013 - 09.2016

Associate of Science - Biology Transfer To A CSU

Long Beach City College

Certified Completion - Medical Assisting

Santa Ana College

High School Diploma -

Alta Loma High School

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Ivy Binyon