Daniel Ramirez
Los Ebanos,TX
Summary
An experienced IT Technician possessing excellent troubleshooting skills to identify and resolve computer hardware and software issues. Adept at communicating technical information in a clear and concise manner to non-technical users. Possessing a strong understanding of various operating systems, software applications, and hardware components, which allows for efficient issue resolution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Computer Hardware Technician
Smartech & Associates, LP
2023.04 - 2023.05
- Managed time efficiently in order to complete all tasks within deadlines.
- Installed Dell components: Motherboards, LCD Screens, Power supplies, Palm rests
- Ran ePSA diagnostics on Dell workstations.
IT Help Desk Technician
Landstar Telecom
McAllen , TX
2023.01 - 2023.02
- Used Active Directory to add users, reset passwords, disable accounts.
- Administered Microsoft 365 accounts
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
School Bus Driver
Rio Grande City Consolidated ISD
Rio Grande City , TX
2014.02 - 2023.01
- Communicate with student what is expected of them.
- Escorted young children across roads and highways.
- Maintained order and discipline on bus to prevent accidents or injuries.
Education
Associate of Applied Science - Information Technology
Coastal Bend College
Alice, TX05.2001
Skills
- Splash Top (Remote Viewing)
- General IT Support
- Active Directory
- Microsoft 365
- Troubleshooting
- Installing software remotely
- Upgrading & installing computer hardware
- Public Speaking
Certification
- Comptia A+ Certification - February 8, 2023
- Google Data Analytics Professional Certification, Coursera - August 2021
- I am currently studying for the CCST examination.
Voluntary Work
- Public Ministry: I engage in conversation with people in the community. I discuss bible subjects and themes.
- 5+ Years experience in handling local congregation accounts. This work involves: record keeping, writing checks, making bank deposits, making payments.
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Computer Hardware Technician
Smartech & Associates, LP
2023.04 - 2023.05
IT Help Desk Technician
Landstar Telecom
2023.01 - 2023.02
School Bus Driver
Rio Grande City Consolidated ISD
2014.02 - 2023.01
Associate of Applied Science - Information Technology
Coastal Bend College
- Comptia A+ Certification - February 8, 2023
- Google Data Analytics Professional Certification, Coursera - August 2021
- I am currently studying for the CCNA examination.
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