DANIEL RAMOS
Summary
- Ambitious Computer Science and Computer Engineering individual eager to contribute developed knowledge in new role.
- Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.
- Motivated Help Desk Support Specialist/ Account Manager seeking new opportunities within the industry to gain hands-on experience.
- Flexible hard worker ready to learn and contribute to team success.
Overview
7
7
years of professional experience
Work History
SMB Account Manager
OpDecision
San Diego, CA
10.2023 - Current
- Developed and managed relationships with key accounts, ensuring customer satisfaction and loyalty.
- Resolved escalated customer issues in a timely manner to prevent further disruption or loss of revenue.
- Monthly account audits completed to ensure customer account is within acceptable company standards.
- Created detailed reports on account performance metrics to track progress against goals.
Help Desk Support Specialist
OpDecision
San Diego, CA
01.2023 - Current
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Responded to customer inquiries via phone, email, or chat support.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Maintained records of daily data communication transactions, problems and remedial actions taken or installation activities.
Call Center Associate
UDW-CCPU
San Diego, CA
07.2022 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Stock Associate, Cashier
Michael Kors
Cabazon , CA
02.2018 - 04.2020
- Floor Set Assists, Stock/ Floor Replenishment Extra Curricular Activities.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Worked most closely with 100+ staff members in a fast-paced retail environment to ensure daily quotas were reached.
Notary Public/ Signing Agent
Loan Document Notarizations
, CA
06.2017 - 03.2020
- Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
- Documented transactions in notary journal to maintained permanent records.
- Checked for signs of coercion in either party or fraud and refused to notarize suspect transaction.
Education
Bachelor of Science - Computer Science And Computer Engineering
University of La Verne
La Verne05.2022
Certificate - Cyber Security
University of La Verne
La Verne05.2022
CERTIFICATE - DDI PROFESSIONAL ACCREDITATION
Infoblox Education
Santa Clara01.2022
CERTIFICATE - CDCA:Core DDI Configuration And Administration 8.4
Infoblox Education
Santa Clara01.2022
Skills
Project documentation
Time management
Bilingual (English/Spanish)
Problem Solver
Flexible
Reliable and trustworthy
Network Fundamentals
Cyber Security CIA Triad
Multi Account Management
Telecommunications Help Desk
Accomplishments
- Graduated with Departmental Honors from the University of La Verne's Computer Science Department.
- Recipient of University of La Verne's Computer Science Department Senior Academic Award.
Timeline
SMB Account Manager
OpDecision
10.2023 - Current
Help Desk Support Specialist
OpDecision
01.2023 - Current
Call Center Associate
UDW-CCPU
07.2022 - Current
Stock Associate, Cashier
Michael Kors
02.2018 - 04.2020
Notary Public/ Signing Agent
Loan Document Notarizations
06.2017 - 03.2020
Bachelor of Science - Computer Science And Computer Engineering
University of La Verne
Certificate - Cyber Security
University of La Verne
CERTIFICATE - DDI PROFESSIONAL ACCREDITATION
Infoblox Education
CERTIFICATE - CDCA:Core DDI Configuration And Administration 8.4
Infoblox Education