Dynamic customer service professional with strong conflict resolution and bilingual communication skills. Proven ability to enhance team productivity and mentor others, contributing to improved customer loyalty and operational efficiency.
Overview
11
11
years of professional experience
Work History
Team Leader Manager
EcoService/CHEP
Salt Lake City, UT
09.2024 - Current
Trained new staff on safety protocols and operational procedures.
Monitored team performance and provided constructive feedback for development.
Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
Supervisor
Arco Ampm
Longview, WA
01.2022 - 09.2024
Supervised daily operations, ensuring compliance with safety and quality standards.
Trained and mentored team members in customer service best practices.
Oversaw scheduling and staffing, improving workforce efficiency.
Customer Service Representative
Teleperformance
El Salvador
01.2015 - 01.2020
Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
Provided support for escalated issues, collaborating with technical teams to achieve resolution.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.