Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Daniel Recinos Valladares

Salt Lake City,UT

Summary

Dynamic customer service professional with strong conflict resolution and bilingual communication skills. Proven ability to enhance team productivity and mentor others, contributing to improved customer loyalty and operational efficiency.

Overview

11
11
years of professional experience

Work History

Team Leader Manager

EcoService/CHEP
Salt Lake City, UT
09.2024 - Current
  • Trained new staff on safety protocols and operational procedures.
  • Monitored team performance and provided constructive feedback for development.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.

Supervisor

Arco Ampm
Longview, WA
01.2022 - 09.2024
  • Supervised daily operations, ensuring compliance with safety and quality standards.
  • Trained and mentored team members in customer service best practices.
  • Oversaw scheduling and staffing, improving workforce efficiency.

Customer Service Representative

Teleperformance
El Salvador
01.2015 - 01.2020
  • Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
  • Provided support for escalated issues, collaborating with technical teams to achieve resolution.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Accounting

Brigham Young University-Idaho
Rexburg, ID

Skills

  • Fluent bilingualism
  • Customer service
  • Document translation
  • Data entry
  • Multitasking and organization
  • Team collaboration
  • Conflict resolution
  • Flexibility and adaptability
  • Computer skills
  • Microsoft office

Languages

English
Full Professional
Spanish
Native or Bilingual

Interests

  • Backpacking and Hiking
  • Music
  • Gym Workouts

Timeline

Team Leader Manager

EcoService/CHEP
09.2024 - Current

Supervisor

Arco Ampm
01.2022 - 09.2024

Customer Service Representative

Teleperformance
01.2015 - 01.2020

Accounting

Brigham Young University-Idaho