Daniel Richards
Highlands Ranch,CO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors.
Overview
18
18
years of professional experience
Work History
Director of Operations
The Health Center
Denver
08.2013 - 03.2024
- Oversaw product manufacturing, distribution, quality control, inventory management, compliance, budgeting, employee relations, and business reporting.
- Collaborated with private owners to develop and execute long-term corporate goals and objectives.
- Created and oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Successfully helped company grow from one production facility of 6k sq ft to four production facilities totaling 65k sq ft and increasing from 15 employees to 100.
- Created budgets and financial projections as well as various other business reports for ownership.
- Monitored budget and utilized operational resources.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Managed practical action plans to respond to audit discoveries and compliance violations.
- Devised and maintained compliance recordkeeping processes to support initiatives.
Crew Member
MOD Pizza
Highlands Ranch, CO
08.2023 - Current
- Customer service
- Cashier
- Food Prep
- Addressed guest needs, questions, or concerns to create optimum experience.
- Prepared products following restaurant, health, and safety standards and procedures.
Stock Broker
Charles Schwab
Denver
01.2011 - 12.2011
- Provided client support as a licensed stock broker, including placing trades, providing information on securities, and assisting with account management.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative and Assistant Store Manager
Blockbuster Video
Denver and Greeley, CO
04.2006 - 12.2010
- Handled customer service, managed store operations, supervised staff, conducted inventory management, and achieved sales goals.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Food Server / Driver
Taste of Philly
01.2012 - 08.2013
- Performed delivery driver duties, customer service, food preparation, cashiering, and other tasks in a restaurant setting.
Education
Bachelor of Arts - Political Science With A History Minor
University of Northern Colorado
Greeley, CO12.2010
Skills
- Strategic planning and execution
- Operations Oversight
- Employee Supervision and Management
- Project Management
- Client / Wholesale Relations
- Sales and Sales Management
- Cost Analysis
- Budgeting and Business Operations Planning
- Profit and Loss Statements
- Data Collection and Analysis
- Legal & Regulatory Policy Comprehension and Implementation
- OSHA Warehouse Certified
- CPR and AED Certified
- Certified as a Pesticide Trainer and Handler
- Microsoft Office
- Excel / Spreadsheets
- Power Bi
- Inventory Software
- Security Systems
- CRM Software
References
Available Upon Request
Timeline
Crew Member
MOD Pizza
08.2023 - Current
Director of Operations
The Health Center
08.2013 - 03.2024
Food Server / Driver
Taste of Philly
01.2012 - 08.2013
Stock Broker
Charles Schwab
01.2011 - 12.2011
Customer Service Representative and Assistant Store Manager
Blockbuster Video
04.2006 - 12.2010
Bachelor of Arts - Political Science With A History Minor
University of Northern Colorado