Daniel Rios
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about Account Specialty practices and documentation requirements.
Overview
5
5
years of professional experience
Work History
Account Specialist
JPMChase Bank
06.2023 - Current
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Assisted in the development of training materials for new Account Specialists, fostering a cohesive team environment.
- Implemented new strategies to improve account retention rates and reduce customer churn.
Cashier/delivery driver
Local restaurant
07.2021 - 06.2023
- I have excellent abilities to communicate and coordinate between all levels of management
- I would also enjoy working for a company that displays good teamwork and advancement through the company.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Operated cash register to record transactions accurately and efficiently.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
Shift supervisor
CVS
06.2019 - 07.2021
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Helped store management meet standards of service and quality in daily operations.
- Troubleshot equipment to reduce service calls and downtime.
- Responded to and resolved customer questions and concerns.
Education
High School Diploma -
Smithson Valley
06.2019
Skills
- Customer Transactions
- Fitting Room Oversight
- Cash Register Operation
- Bank Deposits
- Team Collaboration
- Product restocking
- Honest and Dependable
- Cash register systems
- Cash handling and management
- Active Listening
- Policies and Procedures
- Team Leadership
Accomplishments
- Achieved Positive results by completing School Fundraising with accuracy and efficiency.
- Supervised team of 5 e staff members.
References
- David Maxwell, 863-517-5480
- Jose Alverez, 210-510-9139
- Sophia Herrera, 830-200-9009
Projects
Children's Advocacy Center, For this project I went around my entire school, and I asked people to donate their time, money, and charity to the Children's Advocacy Center. ADOPT-A-HIGHWAY, Responsible for picking up trash along I-10 West of Phoenix. ADOPT-A-FAMILY (Christmas), Organized and was responsible for adopting one family in need and providing them with a complete Christmas (gifts, meals, etc.) TREE-OF-LIFE-daycare(Church), Take care and watch kids during service infancy through 10 year olds.
Organized charity drive for CPS
I contacted CPS and helped organized fundraiser for kids in need of clothes, toothbrush,ect. The experience was gratifying putting smiles on kids faces. As well helping those in need.
Timeline
Account Specialist
JPMChase Bank
06.2023 - Current
Cashier/delivery driver
Local restaurant
07.2021 - 06.2023
Shift supervisor
CVS
06.2019 - 07.2021
High School Diploma -
Smithson Valley