Daniel Robinson
Cortlandt Manor,NY
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
AT&T Mobility
10.2022 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new associates in successful sales and performance strategies.
- Generated sales report to help upper management make effective decisions and sales plans.
- Managed and developed sales team.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Retail Sales Consultant
AT&T Mobility
01.2017 - Current
- Exceeded monthly and yearly sales goals
- Assist with training new and current sales consultants
- Perform all functions associated with the functions of selling all products in any AT&T Store.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Exceeded sales goals by 30% utilizing exemplary customer service skills
Legal Assistant
Gladstein, Reif
06.2014 - 01.2017
- Labor Law Firm
- File court documents in person and electronically
- Oversee electronic file systems and maintained electronic and paper files
- Facilitated working relationships with co-tenants and building management
- Wrote and edit legal documents
- Oversee electronic file systems and maintained electronic and paper files.
Education
Some College (No Degree) - Information Technology and Networking, Networking Certificate Computer Technology
DeVry University
Downers Grove, ILHigh School Diploma -
Yonkers Middle High School
Yonkers, NY06.2004
Skills
- Sales and Marketing
- Customer relations and troubleshooting
- Proficient in addressing customer concerns
- Microsoft Office
- Assigning Tasks
- Apple macOS
- Effective team management
- Inventory control
- Inventory and sales coordination
- Performance tracking and analysis
- Customer service and engagement
Timeline
Assistant Store Manager
AT&T Mobility
10.2022 - Current
Retail Sales Consultant
AT&T Mobility
01.2017 - Current
Legal Assistant
Gladstein, Reif
06.2014 - 01.2017
Some College (No Degree) - Information Technology and Networking, Networking Certificate Computer Technology
DeVry University
High School Diploma -
Yonkers Middle High School
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