Daniel Rosales
El Paso,TX
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
15
15
years of professional experience
Work History
CCAA Specialist
YWCA EL Paso Del Norte
01.2019 - 10.2023
- Handled payments and attendance for daycare's all around El Paso
- Responsible for managing financial payments and attendance aspects of all child care centers around 300 Daycare
- Duties include: Tracking attendance and enrollment of children and staff. Preparing reports for center Processing payroll for daycare employees. Communicating with parents and staff about payment and attendance policies. Maintaining records and files for center.
Customer Service Representative
Alorica
03.2010 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
Host/Dishwasher
Ripe Eatery
01.2009 - 12.2010
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Followed supervisor instructions to complete tasks on time.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Education
High school diploma -
Canutillo High School
Canutillo, TX06.2009
Skills
- Bilingual English & Spanish
- Accounting & Financial analysis
- Data Entry
- Communication
- Data Transcription
- Accounts Payable and Accounts Receivable
- Word
- Excel
- PDF Converters
Activities
- Debate
- Playing sports and watching my children play sports.
- Enjoying time with friends and family
Timeline
CCAA Specialist
YWCA EL Paso Del Norte
01.2019 - 10.2023
Customer Service Representative
Alorica
03.2010 - 12.2018
Host/Dishwasher
Ripe Eatery
01.2009 - 12.2010
High school diploma -
Canutillo High School
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