Daniel Salas Manful
Kearns,Ut
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Universal Service Representative Level 8
America First Credit Union
05.2023 - Current
- Assesses member’s financial needs and resolve member’s problems and concerns related to consumer loan products and services, and account issues
- Demonstrate professional sales and negotiation skills
- Make recommendations for loans, deposits, and other products and services
- Sell life and disability insurance for member loans and GAP insurance, mechanical repair coverage for member’s vehicle loans
- Conducts personal and telephone interviews discussing loan alternatives, credit criteria, interest rates, and loan documentation
- Determines value of collateral
- Verifies car insurance coverage
- Processes and secures liens on collateralized loans and promptly follow –up on pending titles
- Order credit reports, title searches and loan closing
- Ensure that loan requests are properly prepared and documented and that approved loans are promptly disbursed
- Opening of new accounts and closing of member accounts and resolves any concerns with loans and membership
- Assist with business accounts, IRA accounts, court ordered accounts, and HSA account applications
- Work on scheduling for the week
- Maintain teller responsibilities.
Teller Level 5 Certified
08.2021 - 05.2023
- Responsible for providing a variety of functions, which include processing deposits, withdrawals, loan payments, cashier’s checks, money orders and cash advances
- Responsible for balancing cash drawer each night
- Serve members promptly and professionally identifying member’s needs and educate them about other America First Credit Union products and services
- Perform a broad variety of member services functions such as opening additional saving and closing accounts, renewing certificates, and assisting members with bookkeeping and account maintenance
- Resolve more complex member transactions independently
- Responsible for helping members via phone, mail, email, and Cross sell digital services to members and serves as a digital service expert in the branch
- Assists other Service Representatives with duties
- Responsible for implementing own individual 90-day sales action plan to help meet individual and branch goals
- Responsible to adhere to Branch Safety, Security, and Teller Audit procedures.
Delivery Associate With Amazon
DDI
06.2020 - 07.2021
- Handle and deliver packages in a safe and punctual manner
- Organize packages for optimal delivery
- Follow driving laws and road regulations
- Ensure that the vehicle is clean and neat for the next employees.
Medical Technician
Summit Senior Living
02.2020 - 06.2020
- Distribute the proper medications to residents
- Reorder and Maintain resident’s medication
- Notify resident’s family members of accidents
- Handle resident charting/data entry
- Assist Caregivers with cares with their duties.
Certified Nursing Assistant/ Therapy Aide
Saint Joseph Villa
03.2018 - 02.2020
- Assist with grooming, toileting, feeding, bathing, and transfers
- Assist Therapist with treatment
- Get therapist’s schedules ready for the day
- File Documents for the therapist
- Handle resident charting and data entry.
Certified Nursing Assistant/ Patient Transporter
Draper Rehabilitation and Care Center
06.2016 - 03.2018
- Assist with grooming, toileting, feeding, bathing, and with transfers
- Schedule patient appointments
- Handle resident charting and data entry
- Transport patients to and from appointments
- Preform proper post mortem care.
Healthcare Custodian/Lead
University Neuropsychiatric Institute
05.2012 - 06.2016
- Responsible for all Facility Environmental Services and Operations
- Assist EVS Manager with various administrative duties and serve as liaison with other University EVS Departments
- Inventory Control
- Comply with Infection Control Policies and Procedures
- Properly clean and disinfect patient rooms and common areas.
Skills
- Customer Service Successfully work in diverse work setting
- Assessment Skills
- NMLS Certified
- Solid Math and Bookkeeping Skills
- Well Organized
- Professional appearance, dress, and attitude
- BLS Certified
- Intermediate Computer Skills
- Excellent computer skills in Word, Excel and online systems
- State Notary
- Excellent Communications and Public Relations Skills
- Able to operate calculator, word processor, and related computer applications
- Customer Support
- Customer Relations
- Database Maintenance
- Organization
Timeline
Universal Service Representative Level 8
America First Credit Union
05.2023 - Current
Teller Level 5 Certified
08.2021 - 05.2023
Delivery Associate With Amazon
DDI
06.2020 - 07.2021
Medical Technician
Summit Senior Living
02.2020 - 06.2020
Certified Nursing Assistant/ Therapy Aide
Saint Joseph Villa
03.2018 - 02.2020
Certified Nursing Assistant/ Patient Transporter
Draper Rehabilitation and Care Center
06.2016 - 03.2018
Healthcare Custodian/Lead
University Neuropsychiatric Institute
05.2012 - 06.2016