Daniel Sanchez Castro
Newhall,CA
Overview
15
15
years of professional experience
Work History
Tech Support/Product Specialist
TMB
12.2016 - Current
- Led TMB's tech support department by providing guidance, training, and support for North and Latin America to ensure exceptional customer service and expert knowledge for all live event and architectural TMB proprietary products, which include: ProPlex Data Distribution, Wireless DMX, Solaris Lighting Fixtures, Lighting DMX Nodes, Flexible LED Neon, Device Monitoring Software, and LTC Devices
- Responsible for responding to our 24hr tech support phone line, email, and show-critical inquiries
- Created product demonstrations to showcase functionality for existing and future customers
- Supported sales and customer development representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line
- Conducted comprehensive training sessions for sales teams, resulting in improved product knowledge
- Part of designing and building tradeshow booths: LDI, PL+S, Light+Building, PLASA, Cinegear, NAMM
- Traveled on-site nationwide for product installations, training, and/or troubleshooting
- Part of product development evaluating prototypes for performance, durability, and design
- Created and updated product parts lists, user manuals, technical contacts, instructional technical documents, and QC procedures
Receiving/QC Inspector
TMB
08.2015 - 12.2016
- Managed the inbound receiving department and conducted final inspections on newly arrived products prior to adding into sellable stock.
- Inspected products and materials for defects and compliance
- Documented findings and generated failure reports to pin-point common product inconsistencies.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
QC Inspector
Napoloeon Perdis
03.2009 - 06.2014
- Performed thorough final inspections on finished cosmetic products before shipping, guaranteeing the satisfaction of
- Prepared reports detailing findings of inspections, investigations, and tests.
- Maintained adherence to industry standards by carefully examining inspections, focusing on meticulous detail to ensure regulatory compliance.
Education
Associate of Arts - Graphic Design
CSUN
Northridge, CA05.2010
Skills
- Technical Proficiency
- Adaptability
- Attention to Detail
- Writing & Verbal Communication
- Windows/macOS
- Responsibility
Timeline
Tech Support/Product Specialist
TMB
12.2016 - Current
Receiving/QC Inspector
TMB
08.2015 - 12.2016
QC Inspector
Napoloeon Perdis
03.2009 - 06.2014
Associate of Arts - Graphic Design
CSUN
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