Daniel Santana
Lehigh Acres
Summary
As collections professional, capable of managing high-volume accounts with focus on achieving positive results. History of implementing effective collection strategies and negotiating payment arrangements. Team player known for adaptability and reliability, with strong communication and negotiation skills. Known as a top collector first month on the floor.
Overview
7
7
years of professional experience
Work History
Collections Agent
Goodleap
05.2024 - Current
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated to collect balance in full.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
CUSTOMER ADVOCATE
Blue Cross Blue Shield
11.2021 - Current
- Duties typically involve reviewing medical bills, insurance policies, benefit quoting and claims forms to ensure accuracy and completeness, as well as advocating on behalf of patients to resolve any disputes or discrepancies with healthcare providers or insurance companies
- Assist patients in understanding their medical insurance benefits, including coverage limitations and exclusions, and help them to find appropriate healthcare providers and treatment options.
- Performed claims research, appeals and related follow-up using medical systems and software.
PROPERTY INSPECTOR
Mueller Reports
03.2021 - 10.2021
- Identified indications of defective plumbing, leaks and resulting problems such as water damage and indications of hazardous mold arising from flooding or pooled water
- Inspected exterior of building as well as around door frames and windows for cracks indicating foundation movement, recommending foundation inspection when pronounced signs appear
- Opened electrical panels for proper function, documenting signs of unsound wiring and verifying installation by law or regulation.
LEASING CONSULTANT
Graham Residential
03.2019 - 02.2021
- Marketed property to prospective tenants by giving tours and pointing out key features
- Encouraged prospective tenants to fill out applications after property tours
- Inspected outside of property on monthly basis.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
CUSTOMER SERVICE REPRESENTATIVE
CVS Health
11.2017 - 01.2019
- Assisted approximately 90-120+ members each day with over the counter product questions
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Place orders for non prescription drugs
- Accurately track orders that were delayed
Education
High School Diploma -
Hialeah Miami Lakes Sr High
Hialeah, FLSkills
- Call center experience
- Customer service
- Computer expertise
- Quality control guidelines
- Adaptability
- Inbound and outbound calling
- CRM software
- Salesforce
- Collections processing
- Skip Tracing
Timeline
Collections Agent
Goodleap
05.2024 - Current
CUSTOMER ADVOCATE
Blue Cross Blue Shield
11.2021 - Current
PROPERTY INSPECTOR
Mueller Reports
03.2021 - 10.2021
LEASING CONSULTANT
Graham Residential
03.2019 - 02.2021
CUSTOMER SERVICE REPRESENTATIVE
CVS Health
11.2017 - 01.2019
High School Diploma -
Hialeah Miami Lakes Sr High
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