Experienced with managing overdue accounts and resolving payment disputes efficiently. Utilizes negotiation techniques and persuasive communication to secure payments. Track record of maintaining accurate records and collaborating with teams to meet collection targets.
Overview
7
7
years of professional experience
Work History
Collections Agent
Winter Park Community Center
Winter Park
01.2023 - Current
Assisted customers in resolving account discrepancies and payment plans.
Conducted outbound calls to collect outstanding debts and negotiate settlements.
Documented interactions with clients in CRM system for accurate record-keeping.
Educated clients on payment options and financial assistance programs available.
Maintained compliance with regulatory requirements during collections activities.
Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Direct Support Professional
Progressive
Work From Home
01.2019 - 01.2022
Assisted customers in resolving account discrepancies and payment plans.
Conducted outbound calls to collect outstanding debts and negotiate settlements.
Documented interactions with clients in CRM system for accurate record-keeping.
Educated clients on payment options and financial assistance programs available.
Trained new staff on best practices for delivering compassionate care and support services.
Maintained accurate documentation of client progress, ensuring compliance with regulatory standards.