Summary
Overview
Work History
Education
Skills
Timeline
Generic

ATRAVIA T SIMMONS

Orlando,FL

Summary

Experienced with managing overdue accounts and resolving payment disputes efficiently. Utilizes negotiation techniques and persuasive communication to secure payments. Track record of maintaining accurate records and collaborating with teams to meet collection targets.

Overview

7
7
years of professional experience

Work History

Collections Agent

Winter Park Community Center
Winter Park
01.2023 - Current
  • Assisted customers in resolving account discrepancies and payment plans.
  • Conducted outbound calls to collect outstanding debts and negotiate settlements.
  • Documented interactions with clients in CRM system for accurate record-keeping.
  • Educated clients on payment options and financial assistance programs available.
  • Maintained compliance with regulatory requirements during collections activities.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.

Direct Support Professional

Progressive
Work From Home
01.2019 - 01.2022
  • Assisted customers in resolving account discrepancies and payment plans.
  • Conducted outbound calls to collect outstanding debts and negotiate settlements.
  • Documented interactions with clients in CRM system for accurate record-keeping.
  • Educated clients on payment options and financial assistance programs available.
  • Trained new staff on best practices for delivering compassionate care and support services.
  • Maintained accurate documentation of client progress, ensuring compliance with regulatory standards.

Education

High School Diploma -

Edgewater High School
Orlando, FL
05.2025

Skills

  • Account management
  • Accounts receivable specialist
  • Goal orientation
  • Records management
  • Call center experience
  • Financial management
  • Active listening
  • Call center background
  • Collection agency relations
  • Computer proficiency
  • Microsoft Excel
  • Call center operations
  • Problem resolution
  • Relationship building

Timeline

Collections Agent

Winter Park Community Center
01.2023 - Current

Direct Support Professional

Progressive
01.2019 - 01.2022

High School Diploma -

Edgewater High School