Daniel Santizo Rodas
Mount Pleasant
Summary
Dynamic and goal-oriented professional with extensive experience in customer service at Home Team BBQ. Proven ability to enhance guest satisfaction through exceptional hospitality and teamwork. Skilled in problem-solving and time management, with a strong background in training staff and managing high-volume environments. Committed to delivering outstanding results and fostering collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
Home Team Bbq
Mount Pleasant
08.2022 - Current
- Delivered exceptional hospitality in fast-paced dining environment.
- Assisted with menu knowledge and food recommendation in order to craft the "perfect meal".
- Collaborated with all FOH and BOH staff to ensure timely and accurate order fulfillment.
- Managed multiple tables efficiently, prioritizing guest needs and requests while still remaining hospitable.
- Maintained a lead server role in the establishment which allowed me to lead my FOH staff through many busy services successfully and supported.
- Trained all new hires and successfully equipped them with tools for success in the restaurant as well as showing them the importance of teamwork.
- Cross trained every role in FOH except bartending allowing me to always be helpful and supportive of my teammates.
- Worked catering events and learned how to properly transport food and set up catering orders to guests and company satisfaction
Sales Associate
Mess Hall Truck Shop
Charleston, SC
12.2024 - Current
- Assisted customers with product selection and was very hands on during every interaction helping guests craft their hat.
- Maintained inventory accuracy through regular stock checks and organization.
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
- Collaborated with team members on social media projects.
- Created new digital inventory for new merchandise we would get in.
- Coordinated private events with customers via phone calls and emails.
Customer Service Representative
Cava
Mount Pleasant
09.2021 - 07.2022
- Resolved customer inquiries and issues efficiently, enhancing overall customer satisfaction.
- Trained new staff on company policies, service standards, and food knowledge.
- Collaborated with team members to maintain store presentation and cleanliness standards.
- Prepped many food and juices for the day learning how to safely handle foods.
Education
High School Diploma -
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Money handling
- Excellent people skills
- Goal oriented
- Conflict resolution
Certification
Completed ServSafe Alcohol Course and Exam and obtained my ABL Server License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Mess Hall Truck Shop
12.2024 - Current
Food and Beverage Server
Home Team Bbq
08.2022 - Current
Customer Service Representative
Cava
09.2021 - 07.2022