Daniel Santoyo
Houston,TX
Summary
Dynamic customer service professional with a proven track record at Compass Group Management, adept at resolving conflicts and enhancing customer loyalty. Skilled in complaint handling and data entry, I thrive in fast-paced environments, ensuring timely resolutions and fostering strong relationships. Certified forklift operator with excellent communication abilities.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Compass Group Management
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Inbound Warehouse
Southeastern Freight Lines
9199 Hardy Frontage Rd Houston, TX, 77022
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Drive forklift and load trailers.
Delivery Driver
IQ Total Source
3340 Greens Rd Houston, Tx, 77032
01.2021 - 09.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
High School Diploma -
Spring Woods Hight School
Houston, TX05.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Forklift certification
- Complaint handling
- Appointment scheduling
- Customer relationship management (CRM)
- Staff training
- Order fulfillment
Certification
Forklift
Languages
Spanish
Native or Bilingual
Timeline
Inbound Warehouse
Southeastern Freight Lines
09.2023 - Current
Delivery Driver
IQ Total Source
01.2021 - 09.2023
Customer Service Representative
Compass Group Management
High School Diploma -
Spring Woods Hight School