Daniel Schroeder
Ellisville,MO
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at Federal Steel Supply LLC through exceptional relationship building and strategic account planning. Skilled in client rapport and issue resolution, I excel in fostering teamwork and collaboration to achieve goals. My approach has consistently resulted in successful project management and sales development.
Overview
8
8
years of professional experience
Work History
Account Manager
Federal Steel Supply LLC
Chesterfield, MO
06.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Sales Specialist
Stratford Medical Group
St Louis, MO
02.2022 - 06.2022
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Field Manager
Advocate Construction
St Louis, MO
06.2019 - 02.2020
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Performed quality control inspections on phases of field operations.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
- Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
Fitness Director
Gold's Gym
St Louis, MO
04.2016 - 06.2019
- Mentored new trainers, fostering a team-oriented culture that prioritized ongoing professional development.
- Coordinated special events such as health fairs or charity fundraisers to promote wellness within the broader community.
- Enhanced overall gym experience by consistently maintaining a clean, organized, and safe workout environment.
- Streamlined staff scheduling processes, resulting in more efficient use of resources and reduced labor costs.
- Increased personal training revenue by developing targeted marketing strategies for fitness services.
- Established partnerships with local health providers to offer additional wellness services, such as physical therapy or nutrition counseling, thereby further enhancing the value of membership.
- Led team meetings focused on professional development, sharing best practices, and discussing strategies for overcoming challenges faced in the fitness industry.
- Optimized member engagement through consistent communication via social media platforms, email newsletters, and informational sessions on current fitness trends or topics.
- Conducted regular performance reviews for staff members, providing constructive feedback to support growth and development.
- Implemented data-driven decision-making processes to identify areas for improvement within the fitness center''s operations.
Education
High School Diploma -
St.Louis Community College
St Louis, MOSkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
- Client Relationship Management
- Relationship Building
- Strategic Planning
- Customer Relationships
- Goal-Oriented
- Relationship building and management
- Sales Development
- Account oversight
- Networking skills
- Issue Resolution
- Team Training
- Account development
- Goals and performance
- Project Management
- Documentation And Reporting
- Client rapport
- Customer Relationship Management (CRM)
- Sales Reporting
- Upselling
- Contract Negotiation
- Strategic Account Planning
Timeline
Account Manager
Federal Steel Supply LLC
06.2022 - Current
Sales Specialist
Stratford Medical Group
02.2022 - 06.2022
Field Manager
Advocate Construction
06.2019 - 02.2020
Fitness Director
Gold's Gym
04.2016 - 06.2019
High School Diploma -
St.Louis Community College