Daniel Schroeder
Brunswick,United States
Summary
Motivated Help Desk Specialist with proven expertise at Abacus Solutions Group in delivering exceptional technical support and enhancing customer satisfaction. Skilled in network troubleshooting and ticketing systems management, I effectively resolved user issues and improved documentation accuracy, contributing to a more efficient support environment.
Overview
9
9
years of professional experience
Work History
Help Desk Specialist
Abacus Solutions Group
Glynco, United States
08.2025 - Current
- Installed, configured, and updated hardware and software, including security patches.
- Provided first-level service request support via Teams, email, and ticketing system to troubleshoot issues.
- Assisted with basic network troubleshooting including Wi-Fi connectivity and cable management.
- Logged, tracked, and updated service requests in ticketing system for timely resolution.
- Imaged hardware and reinstalled software for customers following various computer problems.
- Assisted with user inquiries regarding desktop systems, applications, and network connectivity.
- Performed virus/malware removal and system restores to ensure compliance with security policies.
- Handled user account administration tasks such as password resets and permissions management.
Front Service Clerk
Publix Grocery
Johns Creek, United States
05.2017 - 08.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled high volume of customers to meet daily business demand.
- Assisted customers with loading groceries.
- Helped customers locate products throughout store.
- Addressed all facility and store maintenance problems to appropriate personnel for immediate remediation.
Education
Bachelor of Science - Information Technology
Kennesaw State University
Kennesaw, GA12.2025
Associate of Applied Science - Network And System Administration
North Georgia Technical College
Clarkesville, GA12.2020
Skills
- Desktop and laptop installations
- Network troubleshooting
- Software installation and support
- Customer service and relations
- Ticketing systems management
- Problem solving strategies
- Help desk software proficiency
- Technical knowledge and skills
- Inventory management systems
- Hardware and software setup
- Technical support services
- Operating system testing and evaluation
- Virus and malware prevention techniques
- Network component installations
- Email account configuration
Technical Proficiencies
Attention to Detail - Focused, organized, and thorough in all aspects of work; Ability to focus on tasks over extended durations
Customer Service Experience - Provided service assistance to government employees, assessed needs and resolved problems
Oral Communications - Ability to express information, listen to others and respond appropriately
Problem Solving - Meticulous problem solver with sound judgment to evaluate multiple solutions
Timeline
Help Desk Specialist
Abacus Solutions Group
08.2025 - Current
Front Service Clerk
Publix Grocery
05.2017 - 08.2018
Bachelor of Science - Information Technology
Kennesaw State University
Associate of Applied Science - Network And System Administration
North Georgia Technical College