Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olalekan Owasoyo

Dallas,TX

Summary

Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Help Desk Support Specialist

Fusion Wave
02.2023 - 05.2024
  • Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
  • Configured hardware and granted system permissions to new employees.
  • Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
  • Ensured compliance with company policies regarding data security during interactions with customers.
  • Maintained detailed records of all interactions with clients, including steps taken towards resolution, improving future support efforts.
  • Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
  • Implemented remote support tools to assist clients effectively without on-site visits, reducing overall costs.

Computer Technician

CoreOS
02.2021 - 01.2023
  • Linked computers to network and peripheral equipment.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Resolved technical issues for clients through remote support, increasing customer satisfaction.
  • Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Installed cabling, wireless routers and telephone systems for data communications networks.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.

Education

Education My Computer Career – Dallas, TX ITSA –
– Dallas, TX ITSA –

Skills

  • Computer Assembly
  • Desktop and laptop installations
  • Computer Troubleshooting
  • Installation and Repair
  • Network Troubleshooting
  • IP Addressing
  • Wireless Networking
  • Phishing Detection
  • Microsoft Teams
  • Office 365
  • Windows Deployment Services

Certification

( CERTIFICATION)

  • comptia A+
  • microsoft AI
  • comptia NETWORK+
  • comptia SECURITY+
  • microsoft AZ
  • Linux Essentials

Timeline

Help Desk Support Specialist

Fusion Wave
02.2023 - 05.2024

Computer Technician

CoreOS
02.2021 - 01.2023

Education My Computer Career – Dallas, TX ITSA –

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Olalekan Owasoyo