MADUABUCHI CHUKWUNWEJIM
Desktop Support Specialist
Seattle,WA
Summary
Dedicated to improving user experiences and productivity by keeping systems running smoothly and resolving issues quickly. Good communicator and multitasker with an organized approach and strong customer service skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Desktop Support Specialist
Miles IT
11.2022 - Current
- Enhanced customer satisfaction by providing timely and efficient IT support for various hardware and software issues.
- Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for clients.
- Diagnosed and troubleshot hardware, software and network issues.
IT Support Specialist
Metrix Instrument Co
12.2019 - 03.2022
- Implemented preventative measures to minimize security risks in desktop environments.
- Reduced downtime by proactively troubleshooting and resolving IT issues.
- Purchased, setup and installed new computers.
- Diagnosed and troubleshot hardware, software and network issues.
- Learned and implemented new software testing procedures.
- Increased productivity by setting up and configuring new workstations according to user needs.
Computer Technician
CSAT Solutions
03.2017 - 08.2019
- Enhanced system performance by conducting regular software and hardware updates.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Software Engineering
Western Governors University
Millcreek UT 08-2027
Skills
- Computer Assembly
- Desktop and laptop installations
- Device Troubleshooting, Repairs, and configuration
- Help Desk Experience
- IT Security Best Practices
- Software Installation, and Upgrades
- Incident Management
- Hardware diagnostics
- MS Office 360
Certification
- Google IT Support Professional Certificate
Timeline
Desktop Support Specialist
Miles IT
11.2022 - Current
IT Support Specialist
Metrix Instrument Co
12.2019 - 03.2022
Computer Technician
CSAT Solutions
03.2017 - 08.2019
Bachelor of Science - Software Engineering
Western Governors University
Similar Profiles
Nina FuentesNina Fuentes
Project Manager at Miles ITProject Manager at Miles IT
Jennifer D’AlexanderJennifer D’Alexander
IT Systems Engineer at Miles ITIT Systems Engineer at Miles IT
Amar Al-haddadAmar Al-haddad
Software Engineering Intern at Miles ITSoftware Engineering Intern at Miles IT
Neelam SinghNeelam Singh
Associate Software Engineer at Vaco Binary Semantics LLPAssociate Software Engineer at Vaco Binary Semantics LLP
Adam AkailaAdam Akaila
Sales Associate at Dunn Lumber SeattleSales Associate at Dunn Lumber Seattle