Myles Joseph
Beltsville,MD
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Desktop Support Specialist
DLH
02.2024 - Current
- Configure and install Dell laptops and Apple MacBook Pro computers at the NIH campus and Shady Grove offices
- Responsible for the configuration and setup of all standard/third-party applications
- Provide outstanding customer service both desk-side and via remote tools such as Bomgar, Cisco Jabber, Microsoft Teams, and Windows Remote Control
- Diagnose and troubleshoot Windows and Mac OS devices
- Install, maintain and upgrade equipment in the TRP (3) year cycle
- Install software to users devices using Bigfix
- Configure and encrypt devices using JAMF
- Provides integrated product support management expertise in response to logistics management tasks.
- Provide logistics input, review, and provide comments to acquisition and product support management documents.
Help Desk Tier 1 Specialist
Bering Straits
01.2023 - 02.2024
- Provide telephone and email support to the client end-user community
- Responsible for creating, tracking, and resolving tickets; ensuring problem ownership, and promoting end-user satisfaction
- Troubleshoot and resolve user incidents and requests dealing with Active Directory, Microsoft Office Suite, Adobe Acrobat, iPhone, VPN, 2 Factor Authentication and all client owned COTS and GOTS products
Team Member
Whole Foods
07.2015 - 11.2021
- Strong to excellent communication skills and willingness to work as part of a team
- Ability to follow directions and procedures; efective time management and organization skills
- Strong work ethic and ability to work in a fast-paced environment with a sense of urgency
Education
Bachelor's Degree - Cybersecurity Technology
University of Maryland Global Campus
Adelphi, MD07-2025
Certification - Computer Networking
University of Maryland Global Campus
05.2022
Skills
- Microsoft Office
- Problem-Solving
- Hardware Deployment
- Time Management
- Logistics
- Project Management
- JAMF
- Adobe Acrobat
- Computer Networking
Certification
- CompTIA Security+ - Computing Technology Industry Association.
- Microsoft Office Specialist: Outlook Associate (Office 2019)
Timeline
Desktop Support Specialist
DLH
02.2024 - Current
Help Desk Tier 1 Specialist
Bering Straits
01.2023 - 02.2024
Team Member
Whole Foods
07.2015 - 11.2021
Certification - Computer Networking
University of Maryland Global Campus
Bachelor's Degree - Cybersecurity Technology
University of Maryland Global Campus
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