Zachary Eze
Henderson,NV
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
Work History
Desktop Support Specialist
Insight Global
03.2017 - 08.2020
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and known policies.
- Purchased, setup and installed new computers.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Desktop Support Specialist
Alston And Bird
01.2015 - 06.2017
- Obtained and evaluated information about new systems, peripherals and software technology.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Installed and configured operating systems and applications.
Education
Associate of Science - General Studies
04.2022
- Dean's List 2020
Certificate - Information Technology
10.2014
Skills
- Technical Support
- Root Cause Analysis
- Data Transfer Best Practices
- End-User Account Management
- Remote Support
- Ticketing System Oversight
- Hardware Troubleshooting
- Software Installation
- Customer Service
- System Maintenance
- Microsoft Excel
- Remote Technical Support
- Hardware and Software Repair
- Microsoft Office
- Support Services
brazilian jiu jitsu
Blue belt
Timeline
Desktop Support Specialist - Insight Global
03.2017 - 08.2020
Desktop Support Specialist - Alston And Bird
01.2015 - 06.2017
Atlanta Technical College - Associate of Science, General Studies
Year Up - Certificate , Information Technology
Similar Profiles
Tiffany EndlerTiffany Endler
Sr. Application Support Analyst at Insight GlobalSr. Application Support Analyst at Insight Global
David PopoolaDavid Popoola
Healthcare Customer Service Representative at Insight GlobalHealthcare Customer Service Representative at Insight Global
Caitlin LenderCaitlin Lender
Recruiter Account Executive at Insight GlobalRecruiter Account Executive at Insight Global
ODAYNA STEERODAYNA STEER
Government AR/Billing Analyst at Insight GlobalGovernment AR/Billing Analyst at Insight Global
Tamika BucknerTamika Buckner
Patient Care Coordinator at Optum RXPatient Care Coordinator at Optum RX