Eduardo Mojica
The Bronx,NY
Summary
Resourceful Desktop Support Specialist known for high productivity and efficient task completion. Specialize in troubleshooting, software installation, and network configuration. Excel in communication, problem-solving, and adaptability, ensuring smooth technical operations and user satisfaction. Highly skilled Desktop Support Specialist with proven experience in troubleshooting, network configuration, and software installation. Significant strengths include problem-solving skills, commitment to staying abreast of new technologies, and ability to provide high-quality customer service. Previous roles have demonstrated successful impact through improved system efficiency and minimized downtime.
Overview
4
4
years of professional experience
Work History
Desktop Support Specialist
Grant Associates INC
Bronx/Brooklyn, NY
11.2023 - Current
- Provide IT support including password resets, account creation for new hires, and disabling accounts for terminated employees
- Assist staff with Microsoft 365 issues and manage access to SharePoint folders
- Serve as an Azure and Intune administrator, managing cloud services and device configurations
- Set up and configured the company's corporate office, including establishing internet connections, setting up workstations, and reimaging computers
- Provide remote IT support for multiple company locations across the country, ensuring seamless connectivity and resolving technical issues
IT Support Assistant
Bronx Community College
Bronx, NY
05.2022 - 11.2023
- Provide IT support assistance to faculty and staff
- Configured printers, installed drivers, and connected them to laptops and desktops
- Installed and assisted with Microsoft Office
- Created and deployed images onto computers through hard drives or MDT bootable USB
- Performed computer hardware setups including troubleshooting
- Assisted with operator support
- Provided Zoom support for moderating events
- Head of intern training
- One of the head technicians for assisting Mac users
- Worked with MDT servers to create new images
- Fixed blue screen issues and re-imaged computers
Watch Person
New York City Health and Hospitals Corporation
Bronx, NY
10.2020 - 04.2022
- Performed duties professionally and efficiently to ensure a safe environment for patients, staff, and visitors
- Reported unusual crime and safety hazards
- Conducted safety patrols including fire prevention, smoking violations, and ward visitation restrictions
- Enforced rules and regulations required by uniformed hospital security personnel
Education
Bachelor of Science - Cybersecurity
John Jay College of Criminal Justice
New York, NY05.2022
No degree -
SUNY – Polytechnic Institute of Technology
Utica, NY01.2022
High school Diploma -
Antonia Pantoja Preparatory Academy
Bronx, NY06.2015
Skills
- Linux, Wireshark,
- C,
- Content creation,
- Windows,
- IOS,
- UNIX,
- Python,
- Microsoft,
- Office,
- Mac OS,
- Bash scripting,
- Technical Support
- Assistance
- Problem Resolution
- Application support
- SLA management
- Technical support expertise
- Technical Support
- Remote Support
- User assistance
Timeline
Desktop Support Specialist
Grant Associates INC
11.2023 - Current
IT Support Assistant
Bronx Community College
05.2022 - 11.2023
Watch Person
New York City Health and Hospitals Corporation
10.2020 - 04.2022
Bachelor of Science - Cybersecurity
John Jay College of Criminal Justice
No degree -
SUNY – Polytechnic Institute of Technology
High school Diploma -
Antonia Pantoja Preparatory Academy
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