Vincent Wright
Fort Worth,TX
Summary
Experienced IT professional with 15+ years supporting desktop environments, systems, and networks. Strong background in end-user support, system administration, troubleshooting, and documentation. Known for reliability, clear communication, and effective problem resolution in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Desktop Support Specialist
Diversant (USC Campus)
01.2022
- Supported campus-wide hardware upgrades and equipment replacements
- Assisted with OS deployments and driver configuration
- Resolved end-user issues via in-person and remote support
Independent Technical Consultant
01.2024 - Current
- Provided technical support, system setup, and troubleshooting for individuals and small organizations
- Performed OS installations, hardware diagnostics, and basic network configuration
- Assisted with workflow documentation and process improvement
- Researched and implemented modern IT tools and best practices
- Remote
Field Services Technician
Field Services Nationwide
01.2023 - 01.2025
- Installed and configured PCs, printers, scanners, and network devices
- Performed data drop activation and cable termination
- Supported desktop refresh projects and user relocations
- Troubleshot LAN connectivity issues including IP conflicts and proxy errors
- Remote
Desktop Engineer II
IPS Corporation
01.2020 - 01.2021
- Led virtual desktop refresh projects and user migrations
- Provided Tier 2 desktop and application support
- Supported remote users with VPN and home-office equipment
System Administrator
Mangan Inc.
01.2017 - 01.2019
- Maintained Windows Server and VMware environments
- Resolved daily help-desk tickets and system issues
- Managed software licensing and vendor coordination
Education
High School Diploma -
Duncanville High School
Duncanville, TXSkills
- Operating Systems: Windows 10/11, Windows Server, Linux
- Infrastructure & Networking: Active Directory, DNS, LAN/WAN, VPN
- Tools & Platforms: ServiceNow, SCCM, VMware, Synology NAS
- Scripting & Automation: Python, PowerShell, Bash
- Support: Desktop Support, Break/Fix, Remote Troubleshooting
- Professional Skills: Technical Documentation, Customer Service, Cross-Team Communication
Certification
- Networking & Security Foundations — LinkedIn Learning
- Windows Administration — LinkedIn Learning
- AI & Emerging Technology Fundamentals — LinkedIn Learning
Timeline
Independent Technical Consultant
01.2024 - Current
Field Services Technician
Field Services Nationwide
01.2023 - 01.2025
Desktop Support Specialist
Diversant (USC Campus)
01.2022
Desktop Engineer II
IPS Corporation
01.2020 - 01.2021
System Administrator
Mangan Inc.
01.2017 - 01.2019
High School Diploma -
Duncanville High School