Daniel Schumacher
Wolfe City,TX
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
20
20
years of professional experience
Work History
Parts Manager
Adventure Moto
09.2022 - 07.2023
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, and service department.
- Supervised and trained staff on product knowledge and customer service.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Medium Duty Service Manager
Mhc Kenworth
06.2019 - 09.2022
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Analyzed service reports to identify areas of improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Service Advisor
Mhc Kenworth
01.2013 - 06.2019
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed estimates by costing materials, supplies, and labor.
- Briefed customers regarding warranty protections.
- Documented problems and corrective actions to maintain records.
- Suggested additional services, service specials completion times and service expenses to customers in order to meet upsell goals and provide exemplary customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
Shop Foreman
Mhc Kenworth
12.2006 - 01.2013
- Trained and coached employees to improve performance and skills.
- Oversaw maintenance and repair of customer vehicles.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Directed daily operations of team of 12 technicians and shop professionals.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Technician
Mhc Kenworth
11.2003 - 12.2006
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Applied critical thinking and research to address complex issues.
- Maintained compliance with regulatory standards and safety requirements.
Education
Diesel Technology Certificate - Diesel Mechanics
Wyoming Tech
Laramie, WY03.2001
Skills
- Inventory Management
- Driving Revenue
- Purchasing Oversight
- Sales Promotion
- Energetic and Positive
- Return Processing
- POS Systems Operations
- Microsoft Office
- Hardworking and Reliable
- Conflict Mediation
Timeline
Parts Manager
Adventure Moto
09.2022 - 07.2023
Medium Duty Service Manager
Mhc Kenworth
06.2019 - 09.2022
Service Advisor
Mhc Kenworth
01.2013 - 06.2019
Shop Foreman
Mhc Kenworth
12.2006 - 01.2013
Technician
Mhc Kenworth
11.2003 - 12.2006
Diesel Technology Certificate - Diesel Mechanics
Wyoming Tech
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