Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Shappley

Collinsville

Summary

Dynamic supervisor with extensive experience at USPS, excelling in staff management and training. Proven track record in enhancing productivity and compliance with safety regulations. Adept at fostering teamwork and delivering exceptional customer service, while implementing process improvements that significantly boosted operational efficiency. Strong multitasking abilities and a commitment to excellence drive results.

Overview

2026
2026
years of professional experience

Work History

Supervisor

USPS
  • Supervised daily operations, ensuring compliance with USPS policies and safety regulations.
  • Coordinated team schedules to optimize workflow and improve productivity across service areas.
  • Trained new employees on operational procedures and customer service standards.
  • Monitored performance metrics, identifying areas for process improvement and efficiency gains.

First Responder

USPS

Safety Officer

USPS

Bar Back

Hard Rock Casino
03.2023 - 03.2025
  • Assisted bartenders in preparing and restocking supplies during high-volume service periods.
  • Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
  • Handled inventory management by tracking stock levels and notifying management of shortages.
  • Supported customer service efforts by delivering drinks and responding to guest inquiries promptly.

Clerk

USPS
06.2006 - 01.2023

Processing mail

  • Processed incoming and outgoing mail, ensuring timely distribution to relevant departments.
  • Collaborated with team members to streamline daily operations and improve workflow.
  • Learned key office procedures while ensuring compliance with company policies.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.

Education

High School Diploma -

Hot Springs HS
Hot Springs, AR

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Timeline

Bar Back

Hard Rock Casino
03.2023 - 03.2025

Clerk

USPS
06.2006 - 01.2023

Supervisor

USPS

First Responder

USPS

Safety Officer

USPS

High School Diploma -

Hot Springs HS
Daniel Shappley