Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Daniel Sinclair

Fort Myers

Summary

A highly motivated and results-driven professional with a diverse skill set spanning computer management, operations, customer service, sales, and exceptional typing ability. With a proven track record of delivering efficient solutions, enhancing customer experiences, and driving business growth, I bring a strong ability to adapt and thrive in dynamic environments. I possess a strong work ethic, fueled by a deep commitment to my family and the unwavering belief that with determination and focus, I can achieve any goal I set my mind to. Passionate about continuous improvement, I am eager to contribute to a team where I can leverage my skills and dedication to make a meaningful impact.

Overview

8
8
years of professional experience

Work History

Sales Lead Manager

Express Factory Outlet
Estero, FL
02.2023 - 01.2026
  • Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
  • Initiated new product launch sales and marketing plans, including developing sales, distribution, and media strategies.
  • Was in charge of overseeing and directing the processing of all merchandise and shipments.
  • Led sales team to exceed monthly targets through strategic planning and staff motivation.

Customer Associate

GameStop
Fort Myers, FL
06.2021 - 08.2022
  • Provided quick, friendly, and knowledgeable service for routine questions and service complaints.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely manner.
  • Worked as a liaison between customers and retail buyers to expedite orders and meet customer demands.

Crew Member

Moe's Southwest Grill
Fort Myers, FL
07.2020 - 02.2022
  • Cleanliness, Customer Service, and Food Preparation
  • Worked as part of a team to complete efficient tasks and bring in top hauls.
  • Restocked workstations with supplies and food display cases with fresh selections to reduce customer wait times during busy periods.

Produce Clerk

Kroger
Savannah, GA
06.2018 - 07.2020
  • Rotated grocery products, making sure to remove expired or spoiled items as soon as possible and following the 'first in, first out' rule.
  • Kept up to date on available products, store promotions, and customer service policies to better assist with any need.
  • Inspected floor displays, noted missing items, and replenished merchandise as soon as possible.

Education

Bachelor of Science - Criminal Justice

Florida Gulf Coast University
Fort Myers, FL
01.2028

High School - Computer Programming

Herschel V Jenkins High School
Savannah, GA
01.2018

Skills

  • Sales processes
  • Merchandising expertise
  • Database management
  • Strategic planning
  • Direct sales
  • Sales operation
  • Account management
  • Systems and software programs
  • Microsoft Office Applications (Word, PowerPoint, Excel, etc)
  • Customer follow-up
  • Verbal and written communication
  • Sales team oversight
  • Sales presentations

Accomplishments

  • Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Promoted to Sales Leader after only 6 months of employment.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Native or Bilingual

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Graphic Design
  • I enjoy helping others and giving back to the community
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I like working with my hands and fixing things

Timeline

Sales Lead Manager

Express Factory Outlet
02.2023 - 01.2026

Customer Associate

GameStop
06.2021 - 08.2022

Crew Member

Moe's Southwest Grill
07.2020 - 02.2022

Produce Clerk

Kroger
06.2018 - 07.2020

High School - Computer Programming

Herschel V Jenkins High School

Bachelor of Science - Criminal Justice

Florida Gulf Coast University