Hi, I’m
Zulaima T. Carmona
Queens,NY
Summary
Experienced in various aspects of business operations, including sales, marketing, and customer service. Consistently demonstrating a proven track record of driving revenue growth, increasing customer satisfaction, and improving operational efficiency. Passionate about cultivating strong, long-lasting relationships that contribute to the overall success of the organization. Possessing a keen understanding of the market and a strategic mindset, dedicated to delivering exceptional results and exceeding expectations.
Overview
6
years of professional experience
8
years of post-secondary education
Work History
Ann Taylor. LOFTNew York, New York
Sales Lead Manager
01.2021 - Current
Job overview
- Produced daily reports to analyze performance against team goals.
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to boost client satisfaction.
- Built rapport with customers, fostering long-term loyalty through attentive support and communication.
- Grew sales and boosted profits by 15% over monthly goals.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Managed over 50 customer calls per day.'
- Trained and developed new hires in company processes, and product knowledge,
- Supported loss prevention initiatives.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Produced Number reports per week to analyze performance against team goals.
- Enhanced onboarding experience for new hires through well-organized orientation sessions and timely completion of paperwork.
- Organized paperwork efficiently, completing all required documentation related to deliveries such as invoices or proof of delivery forms accurately and on time. Maintaining organized and accessible records such as sales reporting, banking and payroll reporting.
- Oversaw inventory management, and optimizing stock levels.
- Recruited, interviewed, and implemented mentoring to promote positive feedback and engagement.
- Facilitated internal audits and prepared detailed reports on findings.
Leticia Vargas New York, New York
Filing Assistant
08.2019 - Current
Job overview
- Examined, categorized, and sorted incoming documents.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Maintained physical and computer-based filing systems.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Scheduling appointments.
- Managed approximately 30 incoming calls, emails and faxes per day
- Managed sensitive or confidential files with attention to data security and storage policies.
Education
John Jay College of Criminal Justice of The City University of New YorkNew York, NY
Bachelor of Science from Criminal Justice
05.2016 - 05.2022
University Overview
- Continuing education in my Criminal Justice Degree.
LaGuardia Community College of The City University of New YorkLong Island City, NY
Associate of Science from Criminal Justice
06.2015 - 05.2017
Skills
Sales processes
Time management
Goals and performance
Computer software proficiency
Attention to detail
Product and service sales
Relationship building
Strategic planning
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Lead Manager
Ann Taylor. LOFT
01.2021 - Current
Filing Assistant
Leticia Vargas
08.2019 - Current
John Jay College of Criminal Justice of The City University of New York
Bachelor of Science from Criminal Justice
05.2016 - 05.2022
LaGuardia Community College of The City University of New York
Associate of Science from Criminal Justice
06.2015 - 05.2017