Daniel Sori
Red Robin Gourmet Burgers
Naperville,IL
11
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Certified Learning Coach
11 Years 2 Months- Trained team members on menu knowledge, order accuracy, and POS system workflows.
- Supported daily learning activities, answering questions and coaching staff on service recovery techniques.
- Monitored training progress and documented completion of required learning modules.
- Collaborated with management to improve onboarding consistency and team readiness.
- Coached employees on hospitality behaviors, communication skills, and efficient table service.
Server
11 Years 2 Months- Delivered exceptional customer service to enhance guest satisfaction and loyalty in a face paced manner.
- Implemented upselling techniques and recommendations by increasing overall sales to enhance guest’s dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with handheld point-of-sale system to place orders at tables, manage bills, and handle complimentary items through our royalty program.
Host
1 Year- Greeted and seated guests, ensuring a welcoming and positive first impression.
- Managed reservation system, optimizing table assignments for accurate efficiency and guest satisfaction.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma
Skills
Exceptional customer service
Multitasking
Strong work ethic
Hospitality service expertise
Great memorization skills
Training
Timeline
Host
Granite City
04.2018 - 04.2019Read More
Certified Learning Coach
Red Robin Gourmet Burgers
09.2015 - CurrentRead More
Server
Red Robin Gourmet Burgers
09.2015 - CurrentRead More
Waubonsie Valley High School
High School Diploma
Read More