Allison Walker
Palm Harbor,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Certified Learning Coach
Red Robin
Clearwater, FL
08.2019 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Server
Red Robin
Clearwater, FL
06.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Shift Supervisor
Panera Bread
Clearwater, FL
06.2018 - 06.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Team Member
Panera Bread
Clearwater, FL
10.2016 - 06.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Bachelor In Arts - Psychology
University of South Florida
Tampa, FL05.2022
Associate In Arts -
St. Petersburg College
Clearwater, FL05.2020
Skills
- Problem-solving skills
- Verbal and written communication
- Training and mentoring
- Strong Work Ethic
- Memory retention
- Performance Improvement
Accomplishments
Achieved employee of the year in 2023 with Red Robin
Timeline
Certified Learning Coach
Red Robin
08.2019 - Current
Server
Red Robin
06.2019 - Current
Shift Supervisor
Panera Bread
06.2018 - 06.2019
Team Member
Panera Bread
10.2016 - 06.2018
Bachelor In Arts - Psychology
University of South Florida
Associate In Arts -
St. Petersburg College