Daniel Stacy
Blanchard
Summary
Results-driven Head Server with almost seven years of experience in high-volume dining. Expertise in training staff, coordinating special events, and resolving guest complaints to foster loyalty and satisfaction. Committed to maintaining exceptional service standards.
Overview
7
7
years of professional experience
Work History
Head Server
Hal Smith Restaurant Group
Norman, OK
08.2019 - Current
- Supervised team of servers, ensuring high-quality service and guest satisfaction.
- Trained new staff on menu knowledge and customer service best practices.
- Coordinated with kitchen staff to streamline order flow and minimize wait times.
- Developed and implemented training programs for service staff, enhancing team performance.
- Resolved guest complaints promptly, fostering positive dining experiences and loyalty.
- Led pre-shift meetings to communicate daily specials, promotions, and expectations effectively.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Blanchard High School
Blanchard, OKSkills
- Banquet coordination
- Safe food handling
- Brand promotion
- Multitasking skills
- Cash handling
- Exceptional communication
- Training employees
- Team management
- Increasing sales
- High volume dining
- Fine-dining expertise
Timeline
Head Server
Hal Smith Restaurant Group
08.2019 - Current
High School Diploma -
Blanchard High School