Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniel Stout

East Windsor,NJ

Summary

Proven Service Manager at Jilco Leasing Co., adept in elevating service quality and customer satisfaction through expert problem-solving and technical troubleshooting. Mentored teams towards operational excellence, enhancing customer trust and rapport. Skilled in coaching and critical thinking, achieved significant improvements in service delivery and efficiency.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Service Manager

Jilco Leasing Co.
01.1991 - 01.2024
  • Met with customers to discuss service needs and offer available solutions.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Resolved customer complaints in professional and timely manner.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Trailer Mechanic/Apprentice

Hermanns Leasing Co.
04.1985 - 12.1991
  • Repaired and installed bodywork such as panels and nose rails.
  • Troubleshot problems and implemented solutions to fix issues with brakes.
  • Fabricated parts and welded connections.
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
  • Learned wide range of simple and complex techniques from on-the-job training.

Education

Construction Trades

Mercer County Technical Schools - Assunpink Center
Trenton, NJ

High School Diploma -

Hightstown High School
Hightstown, NJ
06.1987

Skills

  • Customer Service
  • Problem-Solving
  • Schedule Management
  • Service Quality Management
  • Customer Service Management
  • Estimating and Quoting
  • Goal-Oriented
  • Reliable and Responsible
  • Technical Troubleshooting
  • Critical Thinking
  • Coaching and Mentoring
  • Sales Support

Certification

  • Refrigerant transition and recovery License
  • Certified Carrier Transicold Transport refrigeration technician,

Timeline

Service Manager

Jilco Leasing Co.
01.1991 - 01.2024

Trailer Mechanic/Apprentice

Hermanns Leasing Co.
04.1985 - 12.1991

Construction Trades

Mercer County Technical Schools - Assunpink Center

High School Diploma -

Hightstown High School

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Daniel Stout