DANIEL TAMUNO
Austin,TX
Summary
Customer support professional with 4+ years in fast-paced, high-volume dealership and retail environments. Experienced in case management from first contact through resolution: triaging inquiries, owning escalations, and coordinating with internal teams so customers get answers quickly. Detail-oriented with confidential records and experienced managing accounts payable and vendor payments. Comfortable learning new systems fast, including Slack, Google Workspace, Salesforce, Microsoft Office, and DocuSign. Motivated to bring a proactive, solution-oriented approach to healthcare operations and the clinics that rely on them.
Overview
7
7
years of professional experience
Work History
Office Administrator
Toyota of North Austin Collision
Austin, TX
02.2024 - Current
- Serve as a first point of contact for 60+ daily calls, emails, and inquiries, triaging each to the right team and resolving most the same day.
- Manage accounts payable for 50-70 vendor invoices per week, reviewing each for accuracy and working with vendors to resolve billing questions.
- Process multiple virtual card vendor payments per month through the U.S. Bank Payment Plus system, keeping payment records complete and on schedule.
- Built and maintain an electronic filing system for contracts, and financial documents, handling confidential information with high accuracy.
- Improved the supply ordering process for the dealership, reducing stockouts by 30% through proactive tracking and reordering.
Customer Service Representative
Toyota of North Austin
Austin, TX
12.2022 - 02.2024
- Handled 60+ daily customer inquiries across phone, email, and in person, with clear written and verbal follow-up.
- Owned escalated complaints through resolution, working with service and sales teams to reach outcomes that kept customers satisfied.
Customer Service Representative
Austin Subaru
Austin, TX
08.2021 - 09.2022
- Supported 40+ customers daily, resolving questions and complaints while managing multiple open requests at once.
Customer Service Representative
Walmart
Richmond, TX
03.2020 - 07.2021
- Processed 100+ daily transactions and resolved returns and exchanges in a fast-paced retail environment.
Sales Associate
Rue 21
Katy, TX
10.2019 - 03.2020
- Assisted customers, processed transactions and returns, and maintained merchandise presentations.
Education
Associates -
Austin Community College
Austin, TX12.2023
High School Diploma -
Seven Lakes High School
Katy, TX05.2021
Skills
- Case management
- Escalation handling
- Complaint resolution
- Phone support
- Email support
- Live chat support
- Client relations
- Slack
- Google Workspace (Gmail, Docs, Sheets)
- Salesforce CRM
- Microsoft Office
- DocuSign
- US Bank Payment Plus
- Accounts payable
- Invoice processing
- Vendor payments
- Vendor relations
- Records management
- Confidentiality
- Ordering
- Inventory management
- Written communication
- Verbal communication
- Attention to detail
- Multitasking
- Empathy
- Time management
- Valid Driver's License
- Customer service
- Problem solving
- Office administration
- Inbound phone call handling
- Document management
Personal Information
Work Permit: Authorized to work in the US
Timeline
Office Administrator
Toyota of North Austin Collision
02.2024 - Current
Customer Service Representative
Toyota of North Austin
12.2022 - 02.2024
Customer Service Representative
Austin Subaru
08.2021 - 09.2022
Customer Service Representative
Walmart
03.2020 - 07.2021
Sales Associate
Rue 21
10.2019 - 03.2020
Associates -
Austin Community College
High School Diploma -
Seven Lakes High School