Dynamic sales professional with a proven track record at Home Depot, excelling in customer service and relationship building. Leveraged problem-solving skills to boost sales revenue by recommending tailored products, while ensuring efficient order processing and team collaboration. Committed to delivering exceptional results and enhancing customer satisfaction through personalized experiences.
Work History
Pro Sales Associate/ Pro Account Sales Associate
3 Years 2 Months
Home Depot | 03.2023 - 05.2026
Explained merchandise features, pricing, and availability using department knowledge
Processed sales transactions, returns, and exchanges with accuracy at point of sale
Located items, checked inventory, and coordinated special orders for customer requests
Collaborated with team members to resolve customer concerns and ensure smooth operations
Built relationships with customers to encourage repeat business.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Solved customer challenges by offering relevant products and services.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Independent Flooring Sub Contractor
Carpet Warehouse Color Tile | 2013 - 2015
Measured rooms and cut carpet, tile, and flooring materials for precise installation fit
Verify material quantities, colors, and styles against work orders before installation.
Installed flooring surfaces while following safety standards
Prepared subfloors by removing debris, smoothing surfaces, and correcting uneven areas.
Communicated with clients and crew members to confirm layout details and project expectations.
Cleaned work areas after installation, leaving finished spaces ready for final inspection.
Loaded, transported, and organized flooring materials to support efficient project workflow.
Verified material quantities, colors, and styles against work orders before installation.
Flooring Sales Specialist
Carpet Warehouse Color Tile | 2004 - 2013
Consulted customers on carpet, tile, and flooring selections based on style, durability, and budget needs.
Prepared accurate estimates and quotes for residential and commercial flooring projects.
Guided customers through product comparisons, samples, and order options to support informed purchasing decisions.
Processed sales transactions and maintained detailed customer records for follow-up and service continuity.
Explained flooring care, installation requirements, and product features to improve customer confidence.
Coordinated with installers and warehouse teams to confirm product availability and delivery readiness.
Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
Conducted accurate measurements of client spaces for efficient installation planning and cost estimation.
Provided detailed product information to clients, enabling them to make informed decisions about their purchases.
Independent Flooring Sub Contractor
Fairway Floors Abbey Carpet | 1995 - 2004
Removed old flooring and cleared debris before new installation work.
Inspected subfloors for damage and reported surface issues.
Cut carpet, tile, and underlayment to fit spaces accurately.
Education
High School Diploma
Coeur D'Alene High School | Coeur D'Alene High School
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking
Reliable and punctual
Relationship building
Assessing customer needs
Point of sale operation
Order processing
Price quote preparation
Accomplishments
Top sales producer at Home Depot Pro Desk for all three years of employment.
Cashier, Customer Service, Receiving, Millwork Specialist, Bookkeeping, Pro Account Sales Associate, Pro Department Supervisor at The Home DepotCashier, Customer Service, Receiving, Millwork Specialist, Bookkeeping, Pro Account Sales Associate, Pro Department Supervisor at The Home Depot