Daniel Tepehua
Brookyln,NY
Summary
Versatile Marketing Specialist knowledgeable about both traditional and digital marketing strategies. Flexible team player highly effective at applying diverse skills to all areas of marketing. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Store Lead
Charter Communications, Spectrum
Brooklyn, NY
2025.01 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored team members on sales techniques and customer service standards.
- Managed inventory levels and coordinated restocking of merchandise as needed.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Conducted regular staff meetings to communicate updates and motivate team performance.
- Implemented visual merchandising standards to improve product presentation in-store.
- Collaborated with management to develop promotional strategies for new products.
- Served as a role model for other employees by demonstrating superior work ethic.
- Regularly communicated with upper management regarding operational matters affecting the business.
- Monitored store performance metrics, such as sales, profitability, and customer satisfaction.
- Maintained accurate records of transactions for financial reporting purposes.
- Performed regular cycle counts of inventory items throughout the store.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Received store deliveries and transported items to correct facility locations.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Placed special orders or called other stores to find desired items.
- Maintained records related to sales for store management.
- Assisted in hiring and training new employees.
- Handled cash reconciliation at end of shift.
Marketing Specialist
Charter Communications, Spectrum
Brookyln, NY
2024.02 - 2024.12
- Maintained consistent tracking of stock levels through regular inventory checks.
- Enhanced customer experience by identifying and offering complimentary items that aligned with their needs and preferences.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices, and services.
- Demonstrated product features and benefits for customers' needs.
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
- Tracked sales performance metrics to identify trends in the marketplace.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine their needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Adhered to company initiatives, and achieved established goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Sold various products by explaining unique features, and educating customers on proper application or usage.
- Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
Specialty Sales Tech
Target
Brooklyn, NY
2022.08 - 2023.06
- Communicated effectively with guests to maintain customer satisfaction and loyalty.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Planned and followed through with inventory management.
Assisted customers during selection process and helped choose perfect products to meet individual needs. - Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Cross-sold additional products and services to purchasing customers.
Developed, planned and organized sales strategies to achieve desired results and goals. - Made recommendations to customers to promote brand effectiveness and product benefits.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Identified customer needs and collaborated with cross-functional departments to deliver on expectations.
Colleague Technology Center (CTC)
Macy's
New York, NY
2022.06 - 2022.08
- During my seasonal time there I managed/administered IT inventory that ranged from 100-300 devices. I was tasked with distributing the necessary equipment to colleagues and staff when they came by my distributing station. While doing so I scanned their IDs and logged the time it was taken out and returned. I took note of who did not return equipment and denied them of taking equipment until it was returned back. Some equipment that I handled are Honeywell CT40 XP , Motorola Symbol MC3000 PDA, Zebra ZQ620 DT Printer , Zebra RFD8500 Bluetooth Handheld, and a few other devices. Additionally the equipment returned was to be sanitized and put back in their charging station for next time use. Any error or malfunction that was caused was to be fixed. If I couldn't, I would ticket for a more thorough inspection for repair. While I was there I managed to develop more sophisticated knowledge of the tech big retail giants have in their assets. As well as properly handle many different procedures that are required.
Education
High School Diploma -
Franklin Delano Roosevelt High School
Brooklyn, NY2021-06
Skills
- Complex Problem Solving
- Integrity and Transparency
- Judgement and Decision Making
- Operational Analysis
- Organizational Development
- Relationship and Team Building
- Regulatory Compliance
- Proficiency in Technology
- Operating Systems
- Innovative and Visionary
- Thrive Under Pressure
- Goal Setting
- Adaptable and Flexible
- Sales Growth
- Systems Thinker
- Cross-Functional Collaboration
- Analytical and Critical Thinker
- People and Culture
- Articulate Communication
- Approachable and Outgoing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Store Lead
Charter Communications, Spectrum
2025.01 - Current
Marketing Specialist
Charter Communications, Spectrum
2024.02 - 2024.12
Specialty Sales Tech
Target
2022.08 - 2023.06
Colleague Technology Center (CTC)
Macy's
2022.06 - 2022.08
High School Diploma -
Franklin Delano Roosevelt High School