Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Brandon Kennedy

Pittsburgh,PA

Summary

Results-oriented professional with extensive experience in repairing consumer electronics within the parameters of partner agreements. Adept at developing successful strategies to solve complex problems.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Store Lead

Asurion
08.2020 - 06.2024


  • Evaluated employees and assigned tasks to complement their strengths
  • Responsible for precise management of high-value inventory and tools.
  • Enforced company standards to ensure product was accounted for, protected from misuse, and broken parts were returned for credit.
  • Trained staff to follow simple processes that had a measurable impact on profitability and growth.


Team Lead

Target
10.2019 - 01.2020
  • Managed team to fulfill online purchases.
  • Ensured product was accurately picked and ready for customers in a timely manner.
  • Directed the flow of inventory for the General Merchandise department.
  • Provided regular guidance and coaching.


Sales Manager

Staples
10.2016 - 10.2019
  • Prepared and evaluated reports to forecast sales, meet demand, motivate employees, and formulate merchandising strategies.
  • Oversaw EasyTech department ensured repairs were completed on time, devices were accounted for, and that customers were satisfied.
  • Resolved customer issues quickly to close deals and boost client satisfaction.

Assistant Manager-Sales

Sears Outlet
07.2016 - 10.2016
  • Worked directly with customers and service staff to resolve delivery issues and minimize customer dissatisfaction
  • Worked with local non-profit organizations to coordinate events to increase foot traffic and demonstrate good corporate citizenship
  • Used Facebook to advertise marketing events and display products

Second Assistant Manager

Brookstone
09.2012 - 06.2016
  • Worked with managers and associates to meet customer expectations
  • Consistently met individual and organizational sales goals
  • Part of a management team that increased sales by 5.4% in FY 2015
  • Responsible for store security
  • Experience handling an internal loss prevention situation
  • Managed a seasonal outlet store in 2013
  • Hired and trained seasonal staff

Business Development Manager

Computer Enterprises Incorporated
08.2009 - 06.2012
  • Worked with business unit managers and technical managers to allocate resources to meet customer needs
  • Successfully retained clients to ensure customer satisfaction and continued business
  • Provided information about industry trends and worked with sales management to identify key verticals that would become the focus of call campaigns

Business Development Manager

Dell Global Services/Allin Consulting
06.2007 - 06.2009
  • Grew Ohio market by 180% and generated over $600,000 in new business sales
  • Increased brand recognition by extending event invitations to executive contacts at Fortune 1000 companies
  • Built partner relationships with hardware and software providers that led to increased sales
  • Gathered technical information from potential customers used by subject matter experts to construct custom solutions

Education

Master of Arts - Professional Writing

Chatham University
09.2015

Bachelor of Science - Business Administration

Duquesne University
05.2007

Skills

  • Budgeting and Financial Management
  • Internal Auditing with a particular focus on Safety
  • High-Value Inventory Management
  • Safe Disposal and Responsible Recycling of Toxic Materials
  • Soldering Consumer Electronics
  • Experience with Microscopes and Micro-Soldering
  • Testing withing the parameters of Partner Agreements
  • Executing Instructions for Complex Repairs
  • Time and Queue Management
  • Experienced Trainer and Coach

Accomplishments

  • Attained rank of Corporal in United States Marine Corps
  • Attained rank of Eagle Scout in Boy Scouts of America
  • Ensured UBreakIFix store acquired by Asurion during COVID-19 was profitable in the first year after acquisition.
  • Developed a soldering training plan that doubled the number of stores in PA and OH performing soldering repairs.


Certification

  • Samsung Certified Technician, Asurion - September 2020 to June 2024
  • Apple Certified Technician, Asurion - September 2020 to June 2024
  • Google Certified Technician - September 2020 to June 2024

Timeline

Store Lead

Asurion
08.2020 - 06.2024

Team Lead

Target
10.2019 - 01.2020

Sales Manager

Staples
10.2016 - 10.2019

Assistant Manager-Sales

Sears Outlet
07.2016 - 10.2016

Second Assistant Manager

Brookstone
09.2012 - 06.2016

Business Development Manager

Computer Enterprises Incorporated
08.2009 - 06.2012

Business Development Manager

Dell Global Services/Allin Consulting
06.2007 - 06.2009

Master of Arts - Professional Writing

Chatham University

Bachelor of Science - Business Administration

Duquesne University

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Brandon Kennedy