Manuel Cruz
Brawley,CA
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Reliable Store Supervisor with 5 years of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety and timely issue resolution.
Overview
11
11
years of professional experience
Work History
Store Lead
Walmart
03.2022 - Current
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Conducted inventory analysis to determine optimal stock levels.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
- Organized shift meetings to communicate and resolve issues for night operations.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Oversaw financial operations by monitoring expenses and reconciling bank statements.
Digital Coach
Walmart
01.2019 - 03.2022
- Oversee the growth and process of the grocery online business
- Utilized positive communication to encourage team and promote integrity and respect.
- Monitored team practices to establish high level of performance.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
Fresh Assistant Manager
Walmart
09.2017 - 01.2019
- Purchased new inventory according to expected regular and holiday demand.
- Maintained compliance with health code standards.
- Determined and implemented appropriate productivity, quality and service goals.
- Completed cycle counts and monthly inventory.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted with weekly inventory counts.
- Ordered produce for following day based on projected needs.
- Kept tidy and organized area to comply with cleanliness standards.
Associate
Walmart
03.2013 - 09.2017
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Science - Criminal Justice
San Diego State University
Calexico, CA06.2016
Associate of Science - Administration of Justice
Imperial Valley College
Imperial, CA05.2012
High School Diploma -
Brawley Union High School
Brawley, CA06.2008
Skills
- Analytical thinking
- Employee engagement
- Sales expertise
- Inventory management
- Goal setting and achievement
- Scheduling and time management
- Multitasking abilities
- Time management
- Store operations
- Problem-solving abilities
- Budgeting and financial management
- Staff training and development
- Team Building and Leadership
Timeline
Store Lead
Walmart
03.2022 - Current
Digital Coach
Walmart
01.2019 - 03.2022
Fresh Assistant Manager
Walmart
09.2017 - 01.2019
Associate
Walmart
03.2013 - 09.2017
Bachelor of Science - Criminal Justice
San Diego State University
Associate of Science - Administration of Justice
Imperial Valley College
High School Diploma -
Brawley Union High School
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