Daniel Torres
Portland,OR
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolutionist able to work effectively and productively with diverse customers and individual needs.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Nectar Markets
Gresham, OR
03.2024 - Current
- Supervised daily operations to ensure smooth workflow across all shifts.
- Trained and mentored new team members on company policies and procedures.
- Managed inventory levels and organized stock for efficient retrieval and sales.
- Resolved customer inquiries and complaints to enhance service quality.
- Monitored team performance and provided feedback to improve efficiency.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Addressed any issues that arose during the shift in a proactive manner.
Front Office Coordinator
Benchmark Physical Therapy
Gresham, OR
12.2021 - 02.2024
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Built relationships with long-term clients through individualized and outstanding customer service.
- Maintained general office organization and cleanliness.
Sales Associate
Danner Factory Store
Portland, OR
09.2019 - 12.2021
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Bilingual Sales Representative
Sprint
PORTLAND, OR
10.2018 - 09.2019
- Answered customers' questions and addressed problems and complaints in person and via phone
- Networked to build client base and promote products to new and existing clients
- Ensured effective customer communication to maintain customer satisfaction and loyalty
- Negotiated and closed deals with minimal oversight
Lead Pantry Cook
Mama Mia Trattoria
PORTLAND, OR
05.2018 - 10.2018
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency
- Set up and performed initial prep work for food items such as soups, sauces and salads
- Maintained consistent quality and high accuracy when preparing identical dishes every day
- Created tasty dishes using popular recipes, delighting patrons and generating return business
Lead Prep Cook
Jakes Famous Crawlfish
PORTLAND, OR
01.2018 - 05.2018
- Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising
- Created exceptional menu items executed with precision to regularly garner diner praise
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns
Lead Prep Cook
Henrys 12th Street Tavern
PORTLAND, OR
06.2016 - 12.2017
- Developed great team spirit with other personnel by pitching in and helping with task completion
- Revamped and motivated kitchen staff to be highly efficient and produce consistent quality
- Trained numerous kitchen personnel from ground up to take on challenging stations such as having to cook sauces on the fly and requiring to cook certain food in less time
- Planned and prepared food products orders to maintain appropriate stock levels
Sales Floor Representative
Macys
PORTLAND, OR
05.2015 - 11.2015
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
- Ensured effective customer communication to maintain customer satisfaction and loyalty
- Presented professional appearance at all times and assisted with product placement and visual merchandising tasks
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest
Cashier/Cook
Carls Jr
PORTLAND, OR
08.2014 - 11.2015
- Verified orders and bagged items for easy transport
- Restocked workstation with supplies and ensured out of stock items were communicated to management
- Executed proper techniques when preparing menu item ingredients
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs
Education
High School Diploma -
Centennial High School
Gresham, OR06.2014
Skills
- Detail-oriented
- Self-starter
- Deadline-oriented
- Problem-solving abilities
- Product and service knowledge
- Sales closing
- Time management ability
- Fluent in Spanish
- 40 WPM
Timeline
Shift Supervisor
Nectar Markets
03.2024 - Current
Front Office Coordinator
Benchmark Physical Therapy
12.2021 - 02.2024
Sales Associate
Danner Factory Store
09.2019 - 12.2021
Bilingual Sales Representative
Sprint
10.2018 - 09.2019
Lead Pantry Cook
Mama Mia Trattoria
05.2018 - 10.2018
Lead Prep Cook
Jakes Famous Crawlfish
01.2018 - 05.2018
Lead Prep Cook
Henrys 12th Street Tavern
06.2016 - 12.2017
Sales Floor Representative
Macys
05.2015 - 11.2015
Cashier/Cook
Carls Jr
08.2014 - 11.2015
High School Diploma -
Centennial High School